Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Rogers

Dallas, TX 75219,TX

Summary

Energetic, organized, adaptable, with strong experience in customer service, sales, management, and problem solving. Genuinely enjoys working with a team, as well as being self-driven. Finds great reward in creating an extraordinary customer experience. Detail oriented with exceptional communication skills, and a talent for navigating challenges.

Overview

10
10
years of professional experience

Work History

Family Service Advisor and Death Certificate Clerk

Fernwood
04.2021 - 11.2023
  • Worked closely with families to guide them through the cemetery and funeral arranging process with compassion and care
  • Sold cemetery property and funeral trusts for both at-need and pre-need situations. Built a customer base on referrals, company provided leads, and cold calls
  • Worked closely with funeral arrangers and directors to ensure a smooth process from start to service date
  • Carefully utilized problem solving techniques to navigate customer issues
  • Handled customer issues with confidence, using compassion and care to provide effective resolution
  • Worked closely with county and state offices, doctors, and hospice nurses to complete the filing of death certificates in a timely manner

Family Service Counselor

Chapel of the Chimes
01.2021 - 03.2021
  • Worked closely with families to guide them through the cemetery and funeral arranging process with compassion and care
  • Sold cemetery property and funeral trusts for both at-need and pre-need situations. Built a customer base on referrals and company provided leads
  • Scheduled, witnessed, and concluded interments in the mausoleum

Textile Designer

CP Shades
09.2019 - 01.2020
  • Collaborated with textile mills in China and Japan to create new styles for fabric
  • Managed supply chain for fabric and organized logistics for international shipping
  • Performed quality control procedures on each fabric for shrinkage and performance
  • Placed orders for retail and wholesale accounts through GMCP
  • Managed all data entry for fabric transactions and inventory

Assistant Showroom Manager

Heath Ceramics
09.2016 - 09.2019
  • Co-managed team of 15 individuals
  • Lead team to consistently meet and exceed daily, weekly, and monthly sales goals
  • Planned, executed, and staffed bi-annual sale events from start to finish
  • Worked closely with both commercial and homeowner tile clients to start their installation and ordering process
  • Trained sales team on customer service techniques, sales systems, and product knowledge
  • Developed long term relationships and provided top notch customer service to high-profile clientele
  • Worked directly with both design and hospitality accounts to ensure a seamless client experience

Sales Supervisor

Heath Ceramics
06.2014 - 09.2016
  • Single handedly lead showroom team on the busiest days of the week
  • Assisted manager and assistant manager on a daily basis with team management, opening and closing procedures, and sales
  • Performed inventory maintenance on SAP
  • Conducted stock checks, cycle counts, and inventory management
  • Conducted morning sales meetings with staff to delegate tasks and train on customer situations and services
  • Work with trade and tile leads to meet monthly sales targets
  • Trained new staff members on all showroom procedures, the Heath brand and products, and performing at the highest standard of customer service
  • Work with customers to share the Heath experience. Create positive solutions for unique customer situations

Sales Associate

Heath Ceramics
08.2013 - 06.2016
  • Work with customers to introduce them to the Heath brand
  • Quality control, pricing, and taking daily inventory of 2nd quality merchandise
  • Providing factory tours resulting in a more intimate relationship with customers
  • Working with a team to create a positive environment

Education

Associates - Fashion Design

Fashion Institute of Design and Merchandising
San Francisco
05-2011

Bachelors - Literature

Richmond: The American International University of London
London, UK
05-2006

Skills

  • Strong communication skills
  • Team management
  • Highly organized and detail driven
  • Driven by customer satisfaction as well as sales goals
  • Self-managing, as well as team focused
  • Detail oriented and passionate about creating exceptional client experiences
  • Experienced in SAP, Google Suite, Excel, Microsoft Office Suite, Word, Outlook, HMIS
  • Strong experience in sales

Timeline

Family Service Advisor and Death Certificate Clerk

Fernwood
04.2021 - 11.2023

Family Service Counselor

Chapel of the Chimes
01.2021 - 03.2021

Textile Designer

CP Shades
09.2019 - 01.2020

Assistant Showroom Manager

Heath Ceramics
09.2016 - 09.2019

Sales Supervisor

Heath Ceramics
06.2014 - 09.2016

Sales Associate

Heath Ceramics
08.2013 - 06.2016

Associates - Fashion Design

Fashion Institute of Design and Merchandising

Bachelors - Literature

Richmond: The American International University of London

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