Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Timeline
Generic

Alexandra Roland

Summary

Experienced team leader with a proven track record at driving sales and exceeding goals through outstanding customer service and relationship-building. Skilled in lead generation and time management, I excel in training teams to achieve their sales targets. Expert in client retention, ensuring memorable customer experiences.

Overview

13
13
years of professional experience

Work History

Jewelry Store Sales Manager

Blue Heron Jewelry Company
Poulsbo, WA
07.2021 - 04.2024
  • Manage all custom design requests and work with the client, jeweler, and any outside vendors to ensure a perfect final product, with all adequate information, photos, and communication documented
  • Drive a team of 5 or more employees to hit sales performance with training, coaching sessions, and goals
  • Interview, hire, train and mentor new team members
  • Negotiated with suppliers and vendors to purchase specialty diamonds and colored gemstones for custom projects
  • Excellent knowledge of product, services and tools available to service the clients best needs
  • Utilize CRM to ensure clients are followed up with and reached out to efficiently
  • Assist in planning and execution of events and promotions
  • Provided excellent customer service to all customer, giving each one a memorable and personalized experience
  • Ensure all team members and stores sales goals are met on a monthly, quarterly and yearly basis
  • Oversee incoming repairs and ensure a thorough final quality control check

Real Estate Agent

Coldwell Banker Parkshore
Port Orchard, WA
06.2019 - 06.2021
  • Communicate with buyers, sellers and renters in a timely matter and ensure all questions and needs are met
  • Develop new clients through cold calling, farming neighborhoods and hosting open houses
  • Initiated negotiation process for seller and worked with other agents to ensure successful open houses
  • Utilize CRM and marketing strategies to generate new leads

Childcare Provider

Cadence Academy Preschool & Nanny
Gig Harbor, WA
06.2011 - 05.2019
  • Experience caring for infants and groups of children of six or more
  • Provide a caring and nurturing environment for the children in my care
  • Adult and infant CPR certified
  • STARS certified
  • Some Early Childhood Education credits

Cosmetic Counter Manager

Nordstrom
Seattle, WA
04.2016 - 11.2016
  • Set and achieve individual sales goals while supporting the team sales and appointment goal
  • Provide unbeatable service by engaging with customers in a timely, honest, and professional manner
  • Build lasting relationships with customers by contacting them after our interaction to thank them, ensure satisfaction, suggest new products or services and make an appointment for an upcoming event
  • Communicate with vendors on sales goals, team recognition and training opportunities

District Sales Manager

Desert Sun Tanning Salons
02.2014 - 03.2016
  • Consistently hit and exceed personal and store goals for 4 stores' sales quotas
  • Hire new employees
  • Train new employees in sales, products, POS, services, equipment, and pricing
  • Manage inventory levels and ensure new product is consistently rotating on shelves
  • Complete all customer phone calls, complaints, and account edits
  • Managing reports to ensure no billing errors are made

Education

Some College Studies - Accounting & Interdisciplinary Studies K-6

Western Governors University
12.2018

Real Estate Pre-License Courses -

Rockwell University
10.2016

Some College Studies - General Studies

Tacoma Community College
Tacoma, WA
06.2014

High School Diploma -

Gig Harbor High School
Gig Harbor, WA
06.2014

Skills

  • Excellent active listening
  • Ability to close a sale
  • Outstanding customer service
  • Client retention and relationship-building
  • Problem solving
  • Training and development
  • Lead generation
  • Time management

Volunteer Experience

Volunteer, Surgical Floor, St. Anthony's Hospital, Gig Harbor, WA, 12/01/12, 06/30/14, Greet and escort visitors., Provide comfort and support to patients and visitors as needed., Provide clean work areas. Set up, file, fill out and break down patients' charts., Ensure all patient rooms are stocked with adequate supplies for the doctors and nurses., Complete any tasks assigned by doctors and nurses.

Affiliations

St. Anthony’s Hospital - Medical receptionist and Surgical floor

Gig Harbor, WA December 2012 - June 2014

Varsity Letter in Volunteering from Gig Harbor High School

• Greet and escort visitors

• Provide comfort and support to patients and visitors as needed

• Provide clean work areas. Set up, file, fill out and break down patients' charts

• Ensure all patient rooms are stocked with adequate supplies for the doctors and nurses.

• Complete any tasks assigned by doctors and nurses.

Timeline

Jewelry Store Sales Manager

Blue Heron Jewelry Company
07.2021 - 04.2024

Real Estate Agent

Coldwell Banker Parkshore
06.2019 - 06.2021

Cosmetic Counter Manager

Nordstrom
04.2016 - 11.2016

District Sales Manager

Desert Sun Tanning Salons
02.2014 - 03.2016

Childcare Provider

Cadence Academy Preschool & Nanny
06.2011 - 05.2019

Some College Studies - Accounting & Interdisciplinary Studies K-6

Western Governors University

Real Estate Pre-License Courses -

Rockwell University

Some College Studies - General Studies

Tacoma Community College

High School Diploma -

Gig Harbor High School

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Alexandra Roland