Alexandra Rosales Samano
Summary
Achieved recognition for outstanding customer service within the district, consistently exceeding performance goals. Demonstrated leadership qualities that inspire teams to achieve high standards. Proven track record of driving results and enhancing customer satisfaction. Continuously aware of promotions while following established procedures
Overview
12
12
years of professional experience
Work History
Sales Associate
T-mobile
01.2019 - Current
- Handle sensitive customer data with accuracy and compliance, ensuring trust and privacy.
- Collaborating with team members to drive store performance & achieve customer satisfaction goals.
- Prepare and reconcile daily deposits with 100% accuracy, maintaining company financial procedures.
- Assisting with planogram & new product placement to maintain audit compliance
- Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
- Managed inventory levels, ensuring product availability for optimal sales performance.
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform sales tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager Assistant
Mariscos Mar Azul
01.2014 - 11.2017
- Actively engaged with customers to enhance dining experience, offering recommendations
- Handling cash management responsibilities and efficiently managing back office operations.
- Supervised and trained employees, caring like an owner by ensuring high standards of service.
- Handled day to day POS transactions
- Managed inventory & ordering, control costs while maintaining stock availability
- Worked with a POS system to place orders, manage bills & handle complimentary items.
Education
GED - undefined
Arizona Western College
Yuma, AZ01.2016
Certified Nail Technician - undefined
01.2013
Skills
- Communication Skills Client Engagement
- Sales Strategy Management
- Expertise Designing loyalty programs Adaptability to change
- Exceptional Collaborate in High-Stress Environment
- Target-Oriented Performance
- Bilingual Proficiency (English & Spanish)
- Teamwork and collaboration
- Leadership and Team Management
- Exceptional Customer Service
- Money handling
Languages
Spanish
Native or Bilingual
Awards
Yuma Arizona Suns Newspaper Year 2024 (Customer Service Experience)
Timeline
Sales Associate
T-mobile
01.2019 - Current
Manager Assistant
Mariscos Mar Azul
01.2014 - 11.2017
GED - undefined
Arizona Western College