Alexandra Roseberry
Conway,AR
Summary
I am professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Arkansas Blue Cross Blue Shield
Little Rock, AR
02.2024 - Current
- Assisting members, providers and agents with day to day requests such as: eligibility requests, resolving claims issues, updating information, gathering benefits, correcting billing discrepancies.
- Addressing any and all inquiries related to individual and group health, dental, and vision plans to enhance customer understanding.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Guiding new hires through mentoring sessions to promote professional growth and team cohesion.
- Ensuring prompt and professional handling of client requests.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Orthodontic Assistant
Ashcraft Orthodontics
Little Rock, AR
12.2018 - 02.2024
- Performed chairside duties such as preparing materials for the doctor, passing instruments to the doctor, and completing the task given for each patient at each visit.
- Assisted in training new employees and using proper safety protocols while working in the office.
- Assisted orthodontists with patient exams and charting, including taking intraoral photos and radiographs.
- Collaborated effectively with other dental staff members to ensure efficient workflow during patient visits.
- Maintained HIPAA records and regulations for the office.
- Organized and ordered office supplies, restocked exam rooms, cleaned equipment, and updated patient records according to established procedures.
Orthodontic Assistant
Suri Orthodontics
Little Rock, AR
07.2013 - 11.2018
- Managed inventory of dental supplies and ordered additional items as needed when stock was low.
- Greeted patients warmly upon arrival at the office and ensured that all necessary paperwork was completed accurately prior to their appointment time.
- Facilitated communication between orthodontic team members regarding changes in patient care plans or scheduling conflicts.
- Processed payments for services rendered accurately and efficiently.
- Provided assistance during orthodontic surgeries involving placement of braces or other corrective devices on teeth.
Education
High School Diploma -
Central Arkansas Christian
North Little Rock, AR05-2010
Skills
- Advising and Educating Patients
- Personable Communication
- Records Preparation
- Patient Care Standards
- Data Entry
- Attention to Detail
- Working in a Fast Paced Environment
- Product knowledge
- Documentation
- Research
- Critical thinking
Timeline
Customer Service Representative
Arkansas Blue Cross Blue Shield
02.2024 - Current
Orthodontic Assistant
Ashcraft Orthodontics
12.2018 - 02.2024
Orthodontic Assistant
Suri Orthodontics
07.2013 - 11.2018
High School Diploma -
Central Arkansas Christian