Alexandra Ruiz
San Jose,CA
Summary
Dedicated, bilingual, administrative professional offering strong knowledge of customer service, corporate engagement, and relationship building. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Excellent interpersonal, leadership, communication and organizational skills. Writes, implements and manages effective scheduling policies for administrative staff, clinical staff, and clients.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Therapeutic Learning Consultants
Palo Alto, CA
11.2022 - Current
- Managed daily scheduling conflicts to reduce operational backlogs by an average of 45% and support full shift-coverage
- Proficient in Microsoft, G-Suite, Central Reach, writing and proofreading, data acquisition and analysis, maintaining HIPPA policy compliance
- Communicated scheduling changes to 80 staff members, implementing proof-of-receipt to reduce errors
- Developed strong working relationships with management and executive team in South Bay, North Bay, Mid Penn, and SoCal through effective scheduling and communication skills
- Generated reports and tracked data to monitor operational priorities, scheduling, and performance of over 175+ clients
- Coordinated closely with billing department, HR, management, etc to resolve arising issues increasing client satisfaction by 30% and employee professional growth by 25%
- Coordinated and scheduled new hire training
Health Insurance Agent - As Needed
Family First Life
Modesto, CA
10.2021 - 04.2023
- Built professional and credible relationships with clients to conduct cross-sectional analysis of client's expectations, wants, and needs
- Handled personal data efficiently ensuring client portfolios and personal data was kept up to date and safeguarded
- Monitored changes in health insurance laws and regulations to verify continuous compliance
- Scheduled 18+ client appointments weekly, managed leads, networked with mortgage loaners, real estate agents, financial advisors, etc
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimated patients' financial responsibilities
Personal Assistant
Private Client
Modesto, CA
01.2021 - 12.2021
- Managed personal, professional, and academic calendars for family of 6 with 4 home-schooled pre-k - 3rd grade children
- Effectively coordinated and provided transportation for wide range of appointments, academic and extracurricular activities
- Maintained household budget and processed bill payments providing efficient management of household needs
- Provided academic instruction, bilingual instruction, and assistance to 4 children by balancing academic needs with child development needs
- Worked with an IEP (Individual Education Plan) student increasing their academic success while fostering an increase in social skills, implementing therapeutic and educational goals
Administrative Assistant - As Needed
ODR Roofing
San Jose, CA
06.2017 - 09.2019
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment
- Submitted permit applications and scheduled inspections for projects in Mid Penn and the Bay Area
- Kept track of customer reviews and inquiries on several platforms
- Placed orders and transported materials to job sites
Education
B.A. - Sociology & Latin American and Latino Studies
University of California
Santa Cruz, CASkills
- Detail Oriented
- Calendar Coordination
- Verbal and Written Communication
- Organization
- Call Screening
- Data Analysis
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Therapeutic Learning Consultants
11.2022 - Current
Health Insurance Agent - As Needed
Family First Life
10.2021 - 04.2023
Personal Assistant
Private Client
01.2021 - 12.2021
Administrative Assistant - As Needed
ODR Roofing
06.2017 - 09.2019
B.A. - Sociology & Latin American and Latino Studies
University of California