Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Salas

Deerfield Beach,FL

Summary

Dedicated front desk receptionist with experience in managing office communications and providing exceptional customer service. Skilled in problem-solving and maintaining organized workflows, contributing to improved client satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Zen Luxe Med Spa
Deerfield Beach , FL
03.2024 - Current
  • Organized and maintained office files and documents for easy access.
  • Scheduled meetings and appointments for management and staff.
  • Managed incoming calls and directed inquiries to appropriate personnel.
  • Assisted with the preparation of reports and presentations for team meetings.
  • Handled supply orders and inventory management for office resources.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Greeted visitors and directed them to appropriate departments.
  • Maintained a clean and organized reception area for professionalism.
  • Provided exceptional customer service to enhance visitor experience consistently.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.

Administrative Office Assistant

Coastal Painting
Fort Lauderdale, Florida
08.2022 - 10.2023
  • Managed office communications and scheduled appointments for painting projects.
  • Assisted in preparing project estimates and maintaining client records.
  • Coordinated supply orders and tracked inventory for painting materials.
  • Supported team members by organizing meetings and preparing agendas.
  • Handled incoming calls, addressed inquiries, and directed clients appropriately.
  • Implemented office procedures to improve workflow efficiency within the team.
  • Collaborated with vendors to arrange service contracts and deliveries promptly.
  • Provided support to other departments within the organization as required.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Verified accuracy of invoices before submitting payments to vendors.
  • Processed incoming mail by sorting, distributing or responding to inquiries in a timely manner.
  • Prepared payroll summaries on a bi-weekly basis for submission to Human Resources department.
  • Organized office supplies and placed orders when necessary.
  • Proofread documents including letters, emails, memos, contracts prior to distribution or submission.
  • Developed spreadsheets using Microsoft Excel to track data and generate reports.
  • Inputted customer information into database systems for accurate record keeping purposes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Front Desk Receptionist

Holiday Inn Suites
Boca Raton, Florida
02.2022 - 07.2022
  • Greeted clients warmly and maintained a welcoming atmosphere at Zen Luxe Med Spa.
  • Managed appointment scheduling using electronic health record systems for efficient service.
  • Answered phone calls promptly, addressing client inquiries and providing information.
  • Coordinated with staff to ensure seamless operations between front desk and treatment areas.
  • Processed client check-ins and check-outs efficiently, ensuring smooth transitions.
  • Maintained an organized front desk area, ensuring cleanliness and readiness for clients.
  • Assisted in managing inventory of office supplies and spa products as needed.
  • Handled client feedback professionally to enhance overall service experience at the spa.
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Education

High School Diploma -

Carlos Melendez Chaverri
Costa Rica
12-2010

Skills

  • Scheduling appointments
  • Office management
  • Customer correspondence
  • Report preparation
  • Inventory management
  • Client relations
  • Administrative support
  • Data entry
  • Problem solving
  • Effective communication
  • Professional demeanor
  • Time management
  • Decision-making
  • Fluent in English and Spanish
  • Hospitality services
  • Office organization
  • Mail sorting
  • Confidentiality handling
  • Task delegation
  • Appointment scheduling

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Receptionist

Zen Luxe Med Spa
03.2024 - Current

Administrative Office Assistant

Coastal Painting
08.2022 - 10.2023

Front Desk Receptionist

Holiday Inn Suites
02.2022 - 07.2022

High School Diploma -

Carlos Melendez Chaverri

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