Hi, I’m
ALEXANDRA SALAZAR
Orlando,FL
Summary
Enthusiastic and dependable, client-focused and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Quick learner and motivated to grow and excel in every industry.
Overview
9
years of professional experience
5
years of post-secondary education
1
Certification
2
Language
Work History
IMA Medical Group, Orlando, FL
Patient Outreach Coordinator
2022.06 - Current (2 years & 3 months)
Job overview
- Assists in data tracking, patient outreach, and data entry for all 23 clinics incoming reports.
- Reviews and assesses patient data to confirm all patient's requirements are met and contact could be initiated to have them established with practice.
- Collaborates with patients, providers, care managers, and clinic staff regarding their needs or tasks.
- Acknowledges patient's rights on confidentiality issues, maintains patient's confidentiality at all times, and follow HIPAA rules and regulations.
- Contacts clients to verify account information and maintain accuracy.
- Other duties as assigned by management and regional directors.
IMA Medical Group, Orlando, United States
Member Services Representative
2021.05 - 2022.06 (1 year & 1 month)
Job overview
- Handled over 80 calls per shift signing up new and established patients, retrieving customer data, presenting relevant product information and scheduling or cancelling appointments.
- Created and maintained new and existing patient profiles with detailed database.
- Documented all patient's interactions on E-Clinical works.
- Provided excellent customer care by responding to internal and external requests, assisting with medication requests, specialists referrals, labs orders, health insurances inquiries and medical records.
- Investigated and resolved patient's inquiries and complaints quickly. Reporting them to upper management and regional directors if needed.
- Addressed member inquiries, resolution of member complaints, patient education, retention of membership.
- Worked with patients and families to develop future plans and discuss care actions.
Marriot Vacations Worldwide, Orlando, United States
Document Administration Specialist
2018.09 - 2020.02 (1 year & 5 months)
Job overview
- Assisted in transition of Hyatt Residence Club's Document Administration responsibilities to Vistana Signature Experiences and to Marriott Vacations Worldwide soon after.
- Mapped, coded and formatted documents proceeding from the Legal Department (Purchase Agreements, Closing Disclosures, Estoppels, Short Form Mortgage, Notes, etc.) and coordinated launching with IT for all 16 Hyatt properties across the U.S.
- Updated documents per Counties requirements and kept additional addendums and Public Offering Statements up to date for all offices.
- Created and updated reports from Launch-Pad program to assist different departments at our Corporate locations.
- Assisted processing account foreclosures, upgrades, title transfers, and cancellations.
- Kept track of potential owner's credit log and mailed adverse letters.
- Processed invoice payments to different vendors for HOA and Developer accounts in Foreclosure, bank service charges, postage, brokers and license fees.
- Processed request for Maintenance Fee credit to referral owners.
- Applied resale benefit credit to qualifying owner accounts.
- Submitted weekly reports of units for rental pool to Member Services.
- Stopped payment on early converted accounts.
- Trained corresponding departments and staff members with all Hyatt processes.
Marriott Vacations Worldwide, Orlando, FL
Quality Assurance Officer
2017.04 - 2018.09 (1 year & 5 months)
Job overview
- Assisted Sales, Finance and Document Origination Departments by accurately and efficiently confirming Vacation Ownership purchase contracts.
- Audited executed documents and files to ensure compliance with Business Rules, term sheet accuracy and consistency of signatures throughout.
- Assisted and supported our Sales Team in providing information as needed regarding contract files, business rules and regulations, and other related items.
- Provided timely communication, understood audience, and assisted with resolution of any outstanding issue.
- Provided customers with a branded purchasing experience, assisted management with continually improving the work environment and processes to achieve higher levels of quality and performance.
Marriott Vacations Worldwide, Orlando, FL
Document Processor / Lead Processor
2013.06 - 2017.04 (3 years & 10 months)
Job overview
- Audited executed documents and files to ensure compliance with business rules, accuracy of the term sheet and entry in the SUN system to prepare documentation for corporate audits and recording.
- Timely processed Offline Contingency Plan per company's guidelines.
- Processed end of day escrow deposit, ensured funds were properly posted, transmitted and captured, completed end of day balancing reports.
- Kept up to date new owner's kits, legal disclosures, and other sales collateral.
- Provided excellent customer service to internal and external customers, including answering questions related to the business, served as a liaison between Sales and our Corporate office.
- Followed and ensured office was in compliance with PCI and CISP and performed monthly Public Offering Statement, Supplements, On Site Key Control and Consumer Document audits.
Marriott Vacations Worldwide, Orlando, United States
Sales Service Associate
2012.05 - 2013.06 (1 year & 1 month)
Job overview
- Ensured all tour bookings were assigned the Sales Executives according to the Sales Business Rules and Sales Directors.
- Answered and transferred all calls to corresponding department.
- Updated all reports daily to ensure adequate tracking of all tour information.
- Assigned tours according to separate sales representative lines.
- Updated all marketing tours information, put sales representatives back into rotation and balanced end day manifest reports for the Sales Department.
- Greeted guests and provided proper standards of hospitality, assisting with all types of inquiries and questions.
Education
Universidad Santa Maria , Barcelona, Venezuela
Bachelor from Law
2005.08 - 2010.11 (5 years & 3 months)
Skills
Written and verbal communication
Certification
Florida Notary
Timeline
Patient Outreach Coordinator
IMA Medical Group
2022.06 - Current (2 years & 3 months)
Member Services Representative
IMA Medical Group
2021.05 - 2022.06 (1 year & 1 month)
Document Administration Specialist
Marriot Vacations Worldwide
2018.09 - 2020.02 (1 year & 5 months)
Quality Assurance Officer
Marriott Vacations Worldwide
2017.04 - 2018.09 (1 year & 5 months)
Document Processor / Lead Processor
Marriott Vacations Worldwide
2013.06 - 2017.04 (3 years & 10 months)
Sales Service Associate
Marriott Vacations Worldwide
2012.05 - 2013.06 (1 year & 1 month)
Universidad Santa Maria
Bachelor from Law
2005.08 - 2010.11 (5 years & 3 months)
Florida Notary
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