ALEXANDRA SALISBURY
Grand Rapids,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality and Banking industries. Strong team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Sales Manager
Embassy Suites by Hilton
09.2022 - Current
- Manage accounts to achieve guest satisfaction and exceed revenue goals in rooms, food, and beverage
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Partnered with other department heads in cross-functional initiatives aimed at enhancing the overall guest experience.
- Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
- Organized successful site visits for potential clients, highlighting the hotel''s features and demonstrating its value as a destination venue.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
Customer Experience Banker
Huntington Bank
07.2020 - 09.2022
- Handled deposits and withdrawals, ensuring accurate transaction processing and customer satisfaction
- Processed bill, loan, and mortgage payments, improving financial service efficiency
- Balanced daily transactions, maintaining financial accuracy and reducing discrepancies
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided information on products and services, addressing customer inquiries
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Consumer Contact Representative
Fifth Third Bank
09.2019 - 07.2020
- Maintained detailed records of customer calls, ensuring accurate documentation for future reference or follow-up actions.
- Increased customer retention by expertly handling escalated issues in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Event Coordinator
University Of Notre Dame
04.2018 - 09.2019
- Analyzed banquet event orders to gather guest information and determine setup needs, ensuring smooth execution
- Fulfilled special banquet arrangements and followed up to ensure compliance, enhancing guest satisfaction
- Evaluated and improved event planning processes, leading to more efficient operations
- Met with group contacts before functions to confirm arrangements, fostering positive client relationships
- Supervised banquet staff for campus events, ensuring high standards of service and coordination
- Set up and dismantle catered events for up to 2000 attendees, ensuring smooth operations.
Banquet Server
University Of Notre Dame
01.2018 - 04.2018
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Hospitality Management -
Southwestern Michigan College
Dowagiac, MI04.2016
Skills
- Time management
- Sales strategies
- Customer support
- Effective communication
- Relationship Building
- Staff Management
Timeline
Sales Manager
Embassy Suites by Hilton
09.2022 - Current
Customer Experience Banker
Huntington Bank
07.2020 - 09.2022
Consumer Contact Representative
Fifth Third Bank
09.2019 - 07.2020
Event Coordinator
University Of Notre Dame
04.2018 - 09.2019
Banquet Server
University Of Notre Dame
01.2018 - 04.2018
Hospitality Management -
Southwestern Michigan College