Alexandra Santiago
Mobile,AL
Summary
Trustworthy and skilled in working in customer-focused work environments. Dependable and punctual with ability to grasps new concepts quickly. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VOC Admin
Samsung Electronics America Inc.
Ridgefield Park, NJ
01.2023 - 03.2026
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Collaborated effectively within a team environment to deliver support and guidance.
- Mastered and integrated new technology and software applications efficiently.
- Exhibited exceptional organizational and time management skills while overseeing multiple operations.
- Enhanced office efficiency by leveraging advanced Microsoft Office Suite tools, including Word, Excel, and Outlook.
- Executed accurate data entry into multiple computer systems utilizing Microsoft Office Suite.
- Handled customer escalations professionally, seeking win-win solutions that protected both business interests and client satisfaction.
- Managed customer escalations professionally while adhering to company guidelines.
- Managed client interactions, ensuring timely responses and effective problem resolution.
- Communicated policies and procedures to clients, ensuring clarity and understanding.
- Ensured accuracy of client communication records and transaction documentation to support seamless agency operations.
- Utilized SAP, Zendesk, and Sprinklr systems to streamline customer support processes.
Customer Service Center Representative/Teller
Spencer Savings Bank
Elmwood Park, NJ
11.2021 - 09.2022
- Handled various accounting transactions.
- Received loan payments, sending funds to correct destinations.
- Conducted regular proof work and made corrections, if necessary.
- Complied with regulatory, legal and ethical requirements.
- Maintained friendly/professional customer and staff interactions.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Dental Assistant
Blooming Family Dental
West Caldwell, NJ
01.2020 - 01.2021
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Helped Dr. Chang & Dr.Kim complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Staged tray for procedures by arranging dental instruments and equipment.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Warehouse Associate
Amazon
Teterboro, NJ
08.2017 - 08.2018
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Catering Waitress
Biagios & The Terrace
Paramus, NJ
05.2010 - 08.2015
- Prepared and maintained drink stations throughout catering events.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Arranged linens and table settings according to seating plan and event theme.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Served plated dinners with up to 5 courses.
- Cleared dishes and glassware quickly following each course.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Checked guests' identification before serving alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Trained incoming staff on restaurant practices and procedures.
Education
High School Diploma -
Thomas Edison Technical And Vocational High School
Queens, NY06.2005
Some College (No Degree) - Diagnostic Medical Sonography
Eastwick College
Nutley, NJSkills
- Accounting systems and software (DNA)
- Compliance, banking laws and regulations
- Computer Skills
- Active Listening
- Relationship building
- Clerical Knowledge
- Positive
- Customer service
- Data entry
- Recordkeeping and file management
- MS office
- Conflict resolution
- Deadline adherence
- Policy implementation
- Risk management
Certification
- Certified Phlebotomist, Eastwick (Nutley)- 2019
Timeline
VOC Admin
Samsung Electronics America Inc.
01.2023 - 03.2026
Customer Service Center Representative/Teller
Spencer Savings Bank
11.2021 - 09.2022
Dental Assistant
Blooming Family Dental
01.2020 - 01.2021
Warehouse Associate
Amazon
08.2017 - 08.2018
Catering Waitress
Biagios & The Terrace
05.2010 - 08.2015
High School Diploma -
Thomas Edison Technical And Vocational High School
Some College (No Degree) - Diagnostic Medical Sonography
Eastwick College