Alexandra Santos
Brockton,MA
Summary
Proven professional with a robust background in customer relationship management and office administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Rockland Trust Bank
2022.12 - 2024.03
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Therapeutic Mentor
Inclusion Family Counseling
2021.05 - 2022.12
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
- Educated families on how to effectively navigate complex service systems and advocate for their loved ones'' needs.
- Guided clients through the development of individualized safety plans to support crisis prevention and management.
- Strengthened client relationships with family members and peers through mediation, active listening, and problem-solving activities.
- Assisted clients in developing essential life skills such as budgeting, time management, and self-care routines for improved daily functioning.
Crisis Line Worker
The Samaritans On Cape Cod And The Islands
2021.11 - 2022.05
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
- Enhanced crisis line''s reputation in the community by consistently providing high-quality, compassionate support to individuals facing challenges or crises.
- Improved overall efficacy of the crisis line service through regular evaluation of protocols, procedures, and resources available to callers.
- Provided appropriate referrals to community-based resources for callers seeking additional support or services.
Field Operations Specialist
Peloton
2020.08 - 2022.02
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Implemented safety protocols to minimize risks and maintain compliance with industry regulations.
- Reduced response time to customer inquiries by maintaining a well-organized database of historical technical issues and resolutions.
School Guidance Counselor Intern
Global Learning Charter Public School
2020.08 - 2021.12
- Maintained accurate records of student progress in meeting graduation requirements and provided timely interventions when necessary.
- Collaborated with teachers, administrators, and parents to identify students requiring additional support or intervention.
- Organized college fairs, college visits, and guest speakers to expose students to diverse post-secondary opportunities.
- Provided crisis intervention services as needed for at-risk students experiencing personal challenges or mental health issues.
- Implemented targeted interventions for academically struggling students through tutoring programs or referral to appropriate resources.
Front Desk Receptionist
Remax Synergy
2019.11 - 2020.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Administrator
Massasoit Community College
2017.09 - 2020.05
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules to meet operational needs.
- Improved office organization by implementing effective filing systems and document management practices.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA 2001.05 -
Associate of Science - Psychology
Massasoit Community College
Brockton, MA 2001.05 -
Skills
Certification
First Aid/CPR Certified
Timeline
Bank Teller
Rockland Trust Bank
2022.12 - 2024.03
First Aid/CPR Certified
2022-05
Crisis Line Worker
The Samaritans On Cape Cod And The Islands
2021.11 - 2022.05
Therapeutic Mentor
Inclusion Family Counseling
2021.05 - 2022.12
Field Operations Specialist
Peloton
2020.08 - 2022.02
School Guidance Counselor Intern
Global Learning Charter Public School
2020.08 - 2021.12
Front Desk Receptionist
Remax Synergy
2019.11 - 2020.09
Front Desk Administrator
Massasoit Community College
2017.09 - 2020.05
Bachelor of Science - Psychology
Bridgewater State University
2001.05 -
Associate of Science - Psychology
Massasoit Community College
2001.05 -
Similar Profiles
Gary ChenGary Chen
Banker at Rockland Trust BankBanker at Rockland Trust Bank
Amanda BarkonAmanda Barkon
Relationship Banker at Rockland Trust BankRelationship Banker at Rockland Trust Bank
Hailey PoirierHailey Poirier
Digital Banker II at Rockland TrustDigital Banker II at Rockland Trust