Alexandra Santos
Brockton,MA
Summary
Proven professional with a robust background in customer relationship management and office administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Rockland Trust Bank
12.2022 - 03.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Therapeutic Mentor
Inclusion Family Counseling
05.2021 - 12.2022
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
- Educated families on how to effectively navigate complex service systems and advocate for their loved ones'' needs.
- Guided clients through the development of individualized safety plans to support crisis prevention and management.
- Strengthened client relationships with family members and peers through mediation, active listening, and problem-solving activities.
- Assisted clients in developing essential life skills such as budgeting, time management, and self-care routines for improved daily functioning.
Crisis Line Worker
The Samaritans On Cape Cod And The Islands
11.2021 - 05.2022
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
- Enhanced crisis line''s reputation in the community by consistently providing high-quality, compassionate support to individuals facing challenges or crises.
- Improved overall efficacy of the crisis line service through regular evaluation of protocols, procedures, and resources available to callers.
- Provided appropriate referrals to community-based resources for callers seeking additional support or services.
Field Operations Specialist
Peloton
08.2020 - 02.2022
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Implemented safety protocols to minimize risks and maintain compliance with industry regulations.
- Reduced response time to customer inquiries by maintaining a well-organized database of historical technical issues and resolutions.
School Guidance Counselor Intern
Global Learning Charter Public School
08.2020 - 12.2021
- Maintained accurate records of student progress in meeting graduation requirements and provided timely interventions when necessary.
- Collaborated with teachers, administrators, and parents to identify students requiring additional support or intervention.
- Organized college fairs, college visits, and guest speakers to expose students to diverse post-secondary opportunities.
- Provided crisis intervention services as needed for at-risk students experiencing personal challenges or mental health issues.
- Implemented targeted interventions for academically struggling students through tutoring programs or referral to appropriate resources.
Front Desk Receptionist
Remax Synergy
11.2019 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Administrator
Massasoit Community College
09.2017 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules to meet operational needs.
- Improved office organization by implementing effective filing systems and document management practices.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA 05.2001 -
Associate of Science - Psychology
Massasoit Community College
Brockton, MA 05.2001 -
Skills
Certification
First Aid/CPR Certified
Timeline
Bank Teller
Rockland Trust Bank
12.2022 - 03.2024
First Aid/CPR Certified
05-2022
Crisis Line Worker
The Samaritans On Cape Cod And The Islands
11.2021 - 05.2022
Therapeutic Mentor
Inclusion Family Counseling
05.2021 - 12.2022
Field Operations Specialist
Peloton
08.2020 - 02.2022
School Guidance Counselor Intern
Global Learning Charter Public School
08.2020 - 12.2021
Front Desk Receptionist
Remax Synergy
11.2019 - 09.2020
Front Desk Administrator
Massasoit Community College
09.2017 - 05.2020
Bachelor of Science - Psychology
Bridgewater State University
05.2001 -
Associate of Science - Psychology
Massasoit Community College
05.2001 -
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