Summary
Work History
Education
Skills
Timeline
Generic

Alexandra Santos

Bronx

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at H&M Hennes & Mauritz. Excelled in building rapport and implementing sales strategies, leading to significant satisfaction and performance improvements. Proficient in performance tracking and fluent in multiple languages, demonstrating a unique blend of interpersonal and analytical skills.

Work History

Sales Advisor

H&M Hennes & Mauritz
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Pharmacy Assistant

Montefiore Hospital
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.

Cashier

Modern Market
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Babysitter

Self Employed
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Education

Urban Dove Charter School
The Bronx, NY

Skills

  • Sales experience
  • Customer service experience
  • Brand awareness
  • Building rapport
  • Sales strategies
  • FLUENT IN LANGUAGE
  • Performance tracking
  • Customer service

Timeline

Sales Advisor

H&M Hennes & Mauritz

Pharmacy Assistant

Montefiore Hospital

Cashier

Modern Market

Babysitter

Self Employed

Urban Dove Charter School

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Alexandra Santos