Alexandra Cyphers-Schipper
Roseville,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven ability to establish and maintain excellent communication and relationships with clients, co-workers and employees.
Overview
20
20
years of professional experience
Work History
Account Fleet Coordinator
Enterpise Holdings
02.2022 - Current
- Personally responsible for being the primary client service contact for a fleet of up to 3,300 units across various clients
- Providing both sales and administrative support to client accounts, internal staffing and vendors
- Maintain daily contact with clients and provide exceptional support through professional verbal and written communication, with the goal of exceeding the clients expectations
- Responsibilities include but are not limited to: Act as a local, knowledgeable resource for an assigned book of Fleet Management clients, primarily through phone and email
- Manage all administrative and sales support tasks related to the client base
- Create, update and distribute client lease documents and field related questions
- Input and initiate vehicle quotes and orders for clients
- Collaborate with internal operational teams to determine options and solutions for clients
- Assist the sales team by preparing documents, materials and reports for client meetings, and attend as requested
- Participate in monthly virtual development meetings and assist in achieving department goals.
Office Director/HR
ValleyWest Management
08.2019 - 12.2020
- Supervise administrative staff of up to five employees
- Coordination of recruiting, orientation, and training of new and existing employees of over 30
- Supervised and worked with other department heads regarding safety and compliance needs
- Work with administrative staff to develop personal growth opportunities, communicate job expectations, monitor and appraise job results, coach and counsel to help with staff success
- Develop and implement office policies by establishing standards and procedures; making necessary adjustments
- Assist with company wide procedures/policies
- Identify office equipment/supply needs and evaluate options
- Complete projects by organizing and coordinating information and requirements, planning, arranging, and meeting schedules
- Oversee the daily running of multiple companies under management and care
- Additional duties as described below
Controller/HR/Dispatch
Humboldt Pacific, LLC.
09.2011 - 09.2020
- Office Administrator Role: Duties as described above
- Dispatch: Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
- Act as the main point of contact for all driver facing communication via phone, company software and E-mail
- Offer exceptional support to drivers to ensure that their professional needs are being met
- Monitor shipments throughout transit in order to effectively meet delivery schedules
- Respond to customers efficiently, thoroughly, and professionally
- Manage customer and driver expectations to align with operational capabilities
- Maintain and establish new strong relationship with customers and drivers
- Monitor performance and available hours of Fleet Drivers
- Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues
- Continuously maintain Fleet inspection records, maintenance files, and scheduling of truck/trailer maintenance
- Perform annual Hazmat training
- Govt
- Affairs/Compliance: Quarterly accurate and on-time IFTA reporting
- Maintain monthly/quarterly mileage/gallons reporting by State
- Prepare and submit DOT 2290 and DOT 150 reports
- Maintain current and accurate required state, federal, and industry-related agency licenses, permits, and certifications for Company
- Perform annual Fleet licensing and trailer certifications
- Conduct DOT Safer Report reviews, MC reviews, BIT Inspections
- Annual Insurance Audits Distribute applicable current licenses, permits, and certifications to all personnel and departments within the Company
- Communicate with state, federal, and industry-related agencies to ensure Company is current on all required updates and changes
- Ensure current and accurate annual insurance certifications posted with Government regulatory bodies and suppliers/customers
- Maintain/update vehicle inspection binders for Fleet vehicles
- Prepare all State documents and annual updates to maintain compliance and authorization for Interstate hauling
- Create and maintain company policies and procedures
- Manage and oversee Safety & Compliance
- Human Resources: Prepare and post job advertisements, screening applications, arranging interviews, and administering pre-employment tests as required
- Prepare source documentation needed for new hires, or effective changes in pay, status, or benefits
- Establish, maintain and controlling personnel, employees, recruitment relations records, files, correspondence, reports, and organization charts
- Manage sensitive and confidential matters to include personnel relations, employee relations, and organizational changes, planning and protecting the security of information, data and files
- Keep up on current issues and matters in the organization related to HR department
- Administer and monitor new hire orientation programs
- Administer driving, criminal, and drug screening record checks
- Maintain and monitor records of exempt employee benefits and salary
- Prepare paperwork needed to create new employee profile and to place new employee on payroll
- Aid department supervisors in monitoring employee performance appraisal process
- Interact with and supply information to employees, department heads, and job applicants
- File, track and assist with all Work-Comp claims
- Payroll: Payroll processing and report preparation and distribution
- Verify driver logs to maintain hours of service compliance
- Employee expense verification and payment processing
- Verification of validity of account discrepancies
- Authorized and unauthorized deductions resolution
- Account Receivable
- Account Payable
Education
Some College (No Degree) - Business Administration
College of The Redwoods
Eureka, CASkills
- Employee Training & development
- Microsoft Office Suite
- Customer service
- QuickBooks
- Dispatching & Logistics
- Employee relations
- Human resources
- Accounts payable & receivable
- Payroll
- Office Management
- Employee Orientation
Certification
- Fleet OPs Certification Training - Dec 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of five staff members.
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursPaid sick leavePaid time offCareer advancementPersonal development programsHealthcare benefitsCompany CultureTimeline
Account Fleet Coordinator
Enterpise Holdings
02.2022 - Current
Office Director/HR
ValleyWest Management
08.2019 - 12.2020
Controller/HR/Dispatch
Humboldt Pacific, LLC.
09.2011 - 09.2020
Some College (No Degree) - Business Administration
College of The Redwoods
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