Alexandra Sermini
New Baltimore,MI
Summary
Strong expertise in full cycle onboarding, customer service, attention to detail, and providing quality service. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
12
12
years of professional experience
Work History
Program Specialist (MSP)
Allegis Global Solutions
02.2023 - Current
- Assist client managers during all stages of the contract labor acquisition process including requisition intake, sourcing, and candidate shortlisting and interviewing
- Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
- Document requirement intake conversations in appropriate database (vms, ags360)
- Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
- Discuss expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfilment process
- Coach, manage and oversee performance of participating staffing suppliers
- Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in system
- Monitor performance against contract SLA’s, requisition aging, invoicing, time and expense entry and vendor compliance tracking
- Maintain and update monthly activity and performance reports
- Provide constant interaction via face to face, email and phone with clients, staffing vendors, contract personnel and other partners
- Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
- Ensure all work orders are closed in the system with accurate finish reasons when notified of the end of assignment and appropriate departments are notified (i.e., Security)
- Assist with the collection of company assets from vendors (laptop, badges, etc.)
- Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
- Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
- Log all client and vendor inquiries into salesforce.com.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Work on different reports to assist with compliance.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Built strong relationships with external partners to secure resources and support necessary for program success.
Recruitment Sourcing Specialist
Allegis Global Solutions
10.2021 - 02.2023
- Recruitment Sourcing Specialist assisting the LifeBridge Health Account sourcing for positions in the Mental Health and some RN openings.
- Screened candidates, making sure all requirements and/or licenses needed for position are in place.
- Discuss with them the next steps and send them to RRM to schedule an interview with the Hiring Manager.
- Follow hiring process until start date
- Also supported two RRM’s making sure all the direct applicants were screened and sent to them, so candidate can schedule an interview with the Hiring Manager
- Sent candidates to other positions if they didn’t qualify for the one applied for or "dispose" them if not qualified for the position.
- Made sure the Pipeline Report is up to date so there were no applicants sitting in the system without being screened or sent to the Hiring Manager for interview
- Assist RRM’s with screening, interview scheduling and onboarding
- Demonstrate recruitment expertise when screening candidates and ask specific questions depending on the positions the company is looking to hire.
- Participated in meetings with Hiring Managers to listen and take notes on what they are looking for in some specific positions, this helps create a better sourcing strategy.
- Utilize a variety of recruiting strategies such as Indeed, LinkedIn, Connected, Handshake, Boolean search logic and others to source for passive and active candidates
- Worked along with different Colleges, reach out to new graduates and discuss available openings to ultimately recruit them
- Maintain timely and accurate information on all candidate interactions
- Also assisted other accounts such as COTY, AM General and MetLife.
Collector (Remote)
Baylor Scott & White
10.2018 - 03.2020
- Worked Medicaid accounts daily in all the different systems such as AEOS, EPIC, TMHP, Superior website, United Healthcare, Rightcare, Availity, Envolve Vision, BCBS, Amerigroup and SWHP
- Search different sites to get information needed or call the insurance company for update or more information on the claim denial
- Adjust accounts as needed for different payment denials such as, non-covered, contractual, write off’s, NRP (Next Responsible Party), Self-Pay, adjust with 40% discount, past appeal deadline and secondary balances
- Appeal claims for sterilization forms, pre-authorization, coding (send to HIM and CI) and others, using the systems mentioned above.
- Work on different denials as assigned such as preauthorization’s, coding, no response/Null, concurrent care, additional information needed, non-covered, contract and miscellaneous
- Work different projects assigned
- Send to the assigned representative the PTF (Past Time Filing) accounts so they can be reviewed
- Met and exceeded 85 a day quota.
Account Services/Credit Re-Analysis
Ford Motor Credit
11.2017 - 05.2018
- Process credit applications for Transfer of Equity/Lease
- Follow-up for approvals or conditions in the process
- Assess fees and follow up for documents needed
- Follow-up with customers as needed for documents, approvals, or denials
- Work on different “Inbox” for any credit application requests.
US ARMY SPOUSE/FULLTIME MOTHER AND STUDENT
Stay at Home/student
07.2016 - 11.2017
Account Services/Vehicle Liquidation Rep
Ford Motor Credit
08.2015 - 07.2016
- Workflow Representative closing lease returns, calling dealers and/or customers to verify status of payment due, inspections, etc
- Approve and process lease end extensions at the end of the lease so the customer has more time to decide on which vehicle they will lease next
- Work on different assigned “boxes” such as odometer letters and check damage.
Customer Service and Sales Representative
GEICO
08.2012 - 07.2015
- Provide new customers a quote to get them started with the company
- Offer different options on coverage depending on their needs
- Pursue the sale to get the customer on board with GEICO
- Answer questions or make any changes to policyholder’s policies
- Add, remove, increase, or decrease coverage limits
- Explain in detail what coverage policyholder has
- Process or postpone payments to policyholders
- Reissue or cancel policies
- Add or remove vehicles and drivers to policies
- Collect any earned premium customers may have
- Floor coverage for new employees in training
- Participate in new employee training; provide support to newly trained and other staff members; monitor activities for quality assurance and handle escalation of client inquiries.
Education
Bachelor of Science - Business Management
Florida Southern College
Lakeland, FL05.2017
Skills
- Full cycle onboarding
- Customer Service
- Active Listening Skills
- Critical Thinking
- Great Organization Skills
- Problem Solving
- Project Management
- Report Preparation
- Staff Development
- Proactive mindset
- Training Coordination
- Financial Administration
- Expense Tracking
- Attention to Detail
- Data Confidentiality
- Relationship Building
Stayathome
03/01/20, 11/01/21
Languages
Spanish
Native or Bilingual
Timeline
Program Specialist (MSP)
Allegis Global Solutions
02.2023 - Current
Recruitment Sourcing Specialist
Allegis Global Solutions
10.2021 - 02.2023
Collector (Remote)
Baylor Scott & White
10.2018 - 03.2020
Account Services/Credit Re-Analysis
Ford Motor Credit
11.2017 - 05.2018
US ARMY SPOUSE/FULLTIME MOTHER AND STUDENT
Stay at Home/student
07.2016 - 11.2017
Account Services/Vehicle Liquidation Rep
Ford Motor Credit
08.2015 - 07.2016
Customer Service and Sales Representative
GEICO
08.2012 - 07.2015
Bachelor of Science - Business Management
Florida Southern College
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