Alexandra Shaw
Tampa,Fl
Summary
Self-motivated and dependable team member capable of achieving high performance with minimal supervision. Detail-oriented and able to learn new concepts quickly.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Glory Days Grill
Tampa, FL
05.2019 - 02.2024
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Server/Manager
Southern-Eaze
Tampa, FL
11.2020 - 10.2023
- Ensure payroll is completed every week, along with inputting new employee information in the system.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Head Server
Walkabout Cafe
Lutz, FL
02.2019 - 05.2019
- Ensured customer satisfaction through high-quality service.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Educated servers on daily specials.
Front of House Manager/Server
Sunsets Restaraunt
Lutz, FL
04.2018 - 02.2019
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Consistently received positive feedback from guests for the quality of service.
- Handled guest complaints, maintaining a positive dining experience for everyone.
- Cleaned multiple areas of facility ranging from windowsills and floors to storage areas and service refrigerators.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Greeted all customers.
Server/Manager
Samurai Japanese Steak House
Gainesville, FL
06.2013 - 01.2018
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked on food in kitchen and kept guests informed of meal progression.
- Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
- Supported team members by delivering food and bringing requested items to meet table needs.
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Hostess/Server
Copper Monkey
Gainesville, FL
04.2011 - 05.2013
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered guests to table locations, presented menus and discussed specials to promote items.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Education
Associate of Arts - Agriculture
Santa Fe College
Gainesville, FL2015
Bachelor of Arts - Agricultural Education and Communications
University of Florida
Gainesville, FL2018
Skills
- Point of Sale (POS) system operations
- High-volume dining
- Verbal Communication
- Payroll and budgeting
- Customer Relations
- Safe food handling
- Organizational Skills
- Workflow Optimization
- Inventory Control
References
- Manager of Glory Days Grill, Jay Ramos (813-625-9274)
- Manager of Glory Days Grill, Felicia Widney (727-271-4645)
- Owner Of Samurai Japanese Steak House, Kevin (352-337-0038)
Timeline
Server/Manager
Southern-Eaze
11.2020 - 10.2023
Server/Bartender
Glory Days Grill
05.2019 - 02.2024
Head Server
Walkabout Cafe
02.2019 - 05.2019
Front of House Manager/Server
Sunsets Restaraunt
04.2018 - 02.2019
Server/Manager
Samurai Japanese Steak House
06.2013 - 01.2018
Hostess/Server
Copper Monkey
04.2011 - 05.2013
Associate of Arts - Agriculture
Santa Fe College
Bachelor of Arts - Agricultural Education and Communications
University of Florida