I am a hardworking production team member looking to obtain a job in the growing manufacturing field. I am looking to acquire a position that enables me to use my communication and organizational skills, high attention to detail, working as a team and the experience I have acquired through my employment history.
Overview
18
18
years of professional experience
Work History
Case Manager
SMOC Serenity House
Framingham, MA
11.2022 - Current
Evaluation and guidance of clients through each specific need in all areas of treatment: intake and assessment, case and treatment planing, one-on-one sessions, round the clock availability in crisis situations, housing and job search assistance
Collaborating with multidisciplinary teams to address client needs and formulate tailored support strategies.
Providing crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Coordinating services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Promoting a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Facilitating individual and group sessions to promote positive behavior change for clients.
Intakes, and assessments, assistance with housing applications, legal forms, geneal paperwork guidance
Production team member
Terumo Cardiovascular Systems
Ashland, MA
05.2022 - 08.2022
Assemble plastic and metal components into medical devices in accordance with approved manufacturing procedures in a cleanroom environment.
Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
Upheld "clean room protocol" and all necessary precautions ans PPE
Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents
Reduced contamination risks by conducting thorough inspections of clean room garments, tools, and materials.
Enhanced quality control by thoroughly inspecting and testing assembled products for compliance with industry standards.
Operated equipment including expanders and precision cutters
Handled, cleaned, and organized a wide range of items, including tubing, caps, clamps
Assembling and using solvents to manufacture tubing for open heart surgeries
Building miniature components using blueprints as guides.
Set up, operated and maintained production machinery.
Achieved timely production targets by effectively managing time and resources within the team.
Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
Optimized workflow by organizing workstations for increased productivity and reduced downtime.
Recovery specialist
Serenity House
Framingham, MA
02.2021 - 03.2022
Responsible for helping with tasks and activities for women with SUD, dual diagnosis, and their children under the age of 2
Supported clients in recovery with compassionate, empathetic, ethic face-to-face counseling
Provided a safe, effective, and efficient implementation of direct care, according to established rules and regulations
Maintained client confidentiality and adhered to HIPAA guidelines.
Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
Pro desk cashier
Lowes
Framingham, MA
05.2019 - 08.2021
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Built relationships with customers to encourage repeat business.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
One of the highest Lowe's Pro Credit Card sellers in the region for 2021 Fall Quarter
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
11 "Service Star" Awards
2 "Front End Hero" Awards
Pro Credit Certificate of Excellence from Corporate.
Senior Resident assistant
Hebrew Senior Life
West Roxbury, MA
02.2014 - 11.2019
Head Resident Assistant on Memory Care Unit, Russian Speaking wing
Assisted patients with daily living activities, promoting independence and dignity. Checked vital signs, promoted good oral and personal hygiene with care and compassion
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Surgical Dental Assistant
Oxford Medical Clinic
Kiev, Ukraine
09.2011 - 12.2013
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Assisted during surgical and simple tooth extraction, dental implant placement and removal, bone grafting, frenectomies, cosmetic dental surgery, etc.
Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
Explained treatment procedures and instructed patients on home care guidelines.
Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
Streamlined office operations by organizing and maintaining dental records and documents.
Provided essential administrative support by performing tasks such as drafting correspondence, managing calendars, and maintaining office files, contributing to overall office efficiency and productivity.
Managed accounts payable/receivable tasks diligently, ensuring accurate financial record-keeping for the dental practice.
Head Dental Assistant
Alegre Dental
Lynn, MA
03.2007 - 09.2011
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Took dental images following strict patient protection rules, applying lead aprons.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Contributed to the successful treatment of patients with diverse dental needs through effective collaboration with the dental team.
Facilitated smooth patient flow by managing appointment scheduling and coordinating timely check-ins and checkouts.
Trained new dental assistants in clinic protocols and procedures, fostering a supportive team environment.
Safeguarded practice reputation by adhering to strict sterilization protocols for instruments and equipment as per OSHA guidelines.
Managed inventory of dental supplies to prevent shortages while staying within budget constraints.
Collaborated closely and made lasting professional relationships with various vendors and regularly obtained most financially viable deals on the market for supplies
Streamlined communication between dentists, hygienists, and other staff members to optimize productivity within the practice.
Assisted dentist in performing complex dental surgeries, ensuring precision and patient safety.
Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
Assisted variety of dentist in plenty of dental fields: Maxillofacial surgery, Periodontal surgery, Endodontics, Orthodontics
Performed Zoom Bleaching, Dental "sandblaster cleaning" AirPro, temp crown fabrication, adjustment and placement, sealant placements, simple suturing, suture removal and temp filling, impression taking, pouring and sending out.
Ran the front desk on some occasions, check-in/check-out, new pt charts, insurance verification, co-pay calculations and collections, offers of new product and services
Managed daily administrative tasks to ensure smooth operations within the dental office environment.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Education
High School Diploma -
Brookline High School
Brookline, MA
06.2004
Skills
Case Management
Organization and Multitasking
Problem-Solving
Documentation And Reporting
Relationship Building
Decision-Making
Conflict Resolution
Email and Telephone Etiquette
Claims Processing
Patient Scheduling
Office Organization
Insurance Verification
Insurance Billing
Custom
Alex Alexandro, Assistant Store Manager, Lowes, 978-5683300
Kenneth Clarke, Assistant Store Manager, Lowes, 508-3091183