Alexandra Shields
Indianapolis
Summary
Dynamic instructional assistant with a proven track record at Lincoln Middle School, adept in lesson planning and special education support. Skilled in fostering inclusive environments and enhancing student engagement through adaptive technology. Known for effective communication and collaboration with educators, driving academic growth and positive behavioral outcomes for diverse learners.
Instructional support professional prepared to enhance learning environments and contribute to student growth. Proven track record in assisting educators with curriculum implementation and fostering student engagement. Reliable team player known for adaptability and commitment to achieving educational goals.
Experienced with classroom management and student support, ensuring conducive learning atmosphere. Utilizes effective communication and organizational skills to assist in educational activities. Track record of fostering positive relationships with students and staff to support educational objectives.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Instructional Assistant
Lincoln Middle School
02.2023 - Current
- Assisted teachers in developing and implementing lesson plans to enhance student learning experiences.
- Supported students with special needs, fostering an inclusive classroom environment through tailored instructional strategies.
- Facilitated small group instruction, reinforcing key concepts and promoting academic growth for diverse learners.
- Collaborated with educators to assess student progress, providing feedback to improve instructional methods effectively.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered positive learning environment through effective classroom management techniques.
- Assessed student progress and provided actionable feedback to enhance educational outcomes.
- Collaborated with colleagues to design interdisciplinary projects promoting critical thinking skills.
Instructional Assistant
Northview Middle School
08.2021 - 02.2023
- Assisted teachers in developing and implementing individualized education plans for students with special needs.
- Supported classroom management by reinforcing positive behavior strategies and fostering a conducive learning environment.
- Collaborated with multidisciplinary teams to assess student progress and tailor instructional strategies accordingly.
- Utilized adaptive technologies and educational software to enhance learning experiences for students with disabilities.
- Monitored student performance, providing feedback and support to promote academic growth and social skills development.
- Implemented therapeutic interventions under the guidance of certified specialists to address specific student needs.
- Facilitated communication between teachers, parents, and support staff to ensure cohesive educational experiences for students.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Engaged in ongoing professional development to remain current on best practices in special education instruction and support.
Instructional Assistant
Pike High School
08.2019 - 08.2021
- Implemented classroom management techniques, ensuring a positive and productive environment conducive to learning.
- Coordinated with parents and guardians to communicate student progress and address any educational concerns promptly.
- Utilized educational technology tools to support lesson delivery and enhance engagement among students during activities.
- Mentored new instructional assistants, sharing best practices and improving team efficiency in supporting classroom operations.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Oversaw class of students in absence of instructor.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
Customer Service Representative
Lowes Call Center
10.2017 - 08.2019
- Resolved customer inquiries and issues using CRM software, ensuring exceptional service quality.
- Collaborated with team members to streamline communication processes, enhancing operational efficiency.
- Provided product information and troubleshooting support, improving customer satisfaction ratings.
- Trained new representatives on call center protocols and best practices, fostering a knowledgeable team environment.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed high call volumes while maintaining quality standards and customer satisfaction.
- Utilized CRM software to track customer interactions and improve service delivery.
- Provided feedback to management on recurring issues to facilitate process improvements.
- Led initiatives to enhance team performance through regular training sessions and workshops.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma -
Pike High School
Indianapolis05-2010
Skills
- Lesson planning
- Classroom management
- Special education support
- Student assessment
- Adaptive technology usage
- Small group instruction
- Communication skills
- Behavioral intervention strategies
- Professional development training
- Parent communication
- Conflict resolution
- Inclusive classroom practices
- Classroom organization
- Effective communication
- Calm and patient demeanor
- Small group and individual assistance
- Computer skills
- Relationship building
- Teacher collaboration
- Classroom support
- Collaborative teamwork
- Literacy development
- Lesson development
- Clerical support
- Learning modality expertise
Timeline
Instructional Assistant
Lincoln Middle School
02.2023 - Current
Instructional Assistant
Northview Middle School
08.2021 - 02.2023
Instructional Assistant
Pike High School
08.2019 - 08.2021
Customer Service Representative
Lowes Call Center
10.2017 - 08.2019
High School Diploma -
Pike High School