Alexandra Shircliffe
Monroe,LA
Summary
Efficient problem-solver, I enhanced POS system functionality at Delta Biscuit Co, boosting efficiency significantly. Skilled in QuickBooks and customer service, my expertise spans from financial management to ensuring customer satisfaction. My approach combines technical proficiency with a commitment to excellence, driving operational improvements and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Lead Server Trainer
Delta Biscuit Co
03.2022 - Current
- Managed and maintained point of sale (POS) system at Delta Biscuit, ensuring smooth operation and resolving any technical issues promptly.
- Implemented strategic changes to POS system, significantly improving efficiency and customer service.
- Developed and customized POS functionalities tailored to the restaurant's specific needs, enhancing order accuracy and speed.
- Trained all restaurant staff.
- Created comprehensive training materials and guides, resulting in faster employee adoption and reduced training time.
- Collaborated with management to analyze POS data and generate actionable insights for operational improvements.
- Provided technical support and troubleshooting assistance to staff.
- Conducted regular audits of POS transactions and inventory to maintain accuracy and accountability.
- Acted as a liaison between restaurant management and POS system vendors, facilitating upgrades and customization requests.
Assistant Manager
Eagle Sign & Design
02.2017 - 03.2020
- Managed financial transactions and bookkeeping using QuickBooks Online/QuickBooks Desktop.
- Recorded and categorized daily financial transactions such as income, expenses, and payroll entries in QuickBooks.
- Generated and analyzed financial reports (e.g., Profit and Loss, Balance Sheet) using QuickBooks reporting tools.
- Reconciled bank accounts, credit cards, and other financial accounts in QuickBooks to ensure accuracy.
- Prepared and processed invoices for clients using QuickBooks invoicing features.
- Managed accounts receivable and accounts payable functions within QuickBooks.
- Assisted in budgeting and forecasting processes by utilizing QuickBooks data.
- Set up new accounts, vendors, and customers in QuickBooks and maintained their information.
- Provided training and support to team members on using QuickBooks effectively.
- Implemented QuickBooks upgrades and updates to enhance functionality and efficiency.
Skills
- POS Management
- QuickBooks Proficiency
- Team Leadership
- Efficiency and Optimization
- Integrity and Compliance
- Problem Solving
- Communication Skills
- Attention to Detail
- Employee Scheduling
- Operations Management
- Orientation and training
- Customer Relations
- Sales Growth
Timeline
Lead Server Trainer
Delta Biscuit Co
03.2022 - Current
Assistant Manager
Eagle Sign & Design
02.2017 - 03.2020