Alexandra Shows
San Antonio,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Team Manager
Panera, LLC
10.2020 - Current
- Lead and supervise a team of 30 employees in daily operations, ensuring high-quality customer service and efficient workflow
- Manage employee schedules, training, and performance evaluations to optimize team productivity
- Implement process improvements that enhance service efficiency and customer satisfaction
- Collaborate with cross-functional teams to resolve operational challenges and maintain a positive work environment.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Team Leader
Whataburger
06.2014 - 10.2020
- Demonstrated exceptional leadership skills as a team leader, overseeing 30 team members and maintaining high standards of service
- Trained new employees, fostering a culture of excellence and teamwork
- Effectively managed customer inquiries and resolved issues to ensure a positive dining experience
- Coordinated daily tasks, including opening and closing procedures, inventory management, and cash handling.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Psychology
Northwest Vista Alamo College
Location
2025
Skills
- Strong customer service and conflict resolution abilities
- Excellent communication and interpersonal skills
- Manage Inventory
- Job Assignments
- Project Management
- Time management and organizational abilities
- Skilled in using customer relationship management (CRM) software
- Team leadership and management experience
- Data entry and record keeping
- Multitasking and prioritization
- Problem-solving and decision-making
- Adaptability and flexibility
- Active listening and empathy
- Positive attitude and teamwork
Timeline
Team Manager
Panera, LLC
10.2020 - Current
Team Leader
Whataburger
06.2014 - 10.2020
Bachelor of Science - Psychology
Northwest Vista Alamo College
Location
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