Alexandra Simson
Buffalo,Ny
Summary
Diligent individual with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/ Client Experience Rep/ Sales Help
STRATEGIC FINANCIAL SOLUTIONS
11.2018 - Current
- Sales Help Representative promoted September 2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Board of Trustees Member
Thankful Baptist Church
01.2017 - Current
- Collaborated with fellow Board members to develop strategic plans, setting organizational goals and objectives.
- Participated actively in board meetings, sharing insights based on expertise in relevant subject matter areas.
- Maintain weekly, monthly and quarterly financial reports
Customer Service Representative/ Dispatcher 2
INSTALLS LLC Geeksquad
09.2010 - 11.2018
- Answering 40+ inbound calls per day
- Supporting Geeksquad technicians with scheduling needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Celebrated GeekSquad Defender Badge holder
Debt Collector
REDLINE RECOVERY SERVICES
04.2009 - 01.2010
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
General Studies
Leonardo Davinci High School
Buffalo, NYBryant and Stratton College
Buffalo, NYGED -
Adult Education
Buffalo, NY01-2025
Skills
- Customer Engagement
- Customer support
- Understanding Organizational Dynamics
- Effective Listening
- Nonprofit experience
- Goal-oriented mindset
- Stress tolerance
- Critical thinking
- Client relationship building
- Client services
- Relationship building
- Skilled in Software Utilization
- Conflict Resolution Techniques
Timeline
Customer Service Representative/ Client Experience Rep/ Sales Help
STRATEGIC FINANCIAL SOLUTIONS
11.2018 - Current
Board of Trustees Member
Thankful Baptist Church
01.2017 - Current
Customer Service Representative/ Dispatcher 2
INSTALLS LLC Geeksquad
09.2010 - 11.2018
Debt Collector
REDLINE RECOVERY SERVICES
04.2009 - 01.2010
Bryant and Stratton College
General Studies
Leonardo Davinci High School
GED -
Adult Education
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