ALEXANDRA SKERTIC

As a Shipping Department Supervisor for an online retailer, I manage all aspects of order fulfillment, ensuring timely and accurate processing of customer orders. I supervise a team of shipping clerks, overseeing daily operations such as picking, packing, labeling, and shipment of product. My responsibilities include optimizing workflow, maintaining inventory accuracy, and coordinating with vendors to streamline delivery processes for some of our products we offer. I also implemented quality control procedures to minimize errors and returns, handled customer inquiries regarding any issues with their order, and worked closely with management to improve efficiency and reduce costs. My role requires strong leadership, attention to detail, and a focus on meeting goals in a fast-paced, dynamic environment.

As a Team Lead, my job requires me to be the bridge between upper management and the team members. I make myself available emotionally for the team, try to spot and solve bottlenecks before they happen, multitask, help wherever is needed, and think ahead for the shift lead. I can resolve conflict, communicate well, work hard, and do any job asked of me- quickly and efficiently. I also am able to uphold a standard of doing things the right way, every time

My job in the office consists of organizing and managing the attendance from previous services, answering phones and displaying exceptional customer service, and directing members to the correct department. As the youth administrator, I have been in charge of remodeling the youth building, keeping track of the 2021 budget, scheduling volunteers, communicating with other co-workers and volunteers, creating curriculum for leadership, and working closely with the youth Pastor to cater to his task list.

As a bank teller, I worked closely with the Private Client officers, loan officers, and Financial Advisor to help book appointments, communicate with their customers via email or over the phone, as well as send and receive documents for them. My job as a teller went beyond cash handling and customer confidentiality- I worked well with my other co-workers, I have great attention to detail, I am well organized and have excellent time management skills. I respond well to criticism and am always looking for ways to improve/learn. I have great customer service and I have a strong work ethic