Alexandra Smith
Lubbock,TX
Summary
With a diverse and dynamic job history spanning over several years, I have consistently demonstrated a strong work ethic, adaptability, and a willingness to take on increasing levels of responsibility. I began my career at the age of 15, gaining valuable experience managing a crawfish stand where I quickly assumed sole responsibility for daily operations, including register management and store closure duties. Subsequently, I transitioned to Louisiana Scrap Metal, initially serving as a cashier and receptionist before being entrusted with additional responsibilities such as data entry, accounts payable, and payroll management. After a brief hiatus to focus on family, I re-entered the workforce and embarked on a role as a Technical Support Representative for QuickBooks, where I provided exemplary customer service and technical assistance to users. My journey continued at Let Us Answer (LUA), an answering service, where I started as a team member and swiftly progressed to take on roles involving the revision of training materials, training new hires, and contributing to program enhancements through recoding efforts. Throughout my career, I have consistently demonstrated a strong commitment to excellence, a knack for problem-solving, and a passion for learning and growth, positioning me as an asset in any work environment.
Overview
16
16
years of professional experience
Work History
Certification Advisor
WSOL
01.2024 - Current
Support specialists in instructing upcoming cohorts of QBO (QuickBooks Online) experts, manage class attendance, and maintain their homework tracker.
Independent Contractor With Working Solutions, Contract: Tier 2 QuickBooks Customer Service Agent
Working Solutions
08.2023 - Current
- Collaborate with Tier 1 agents to troubleshoot customer issues effectively
- Manage escalation cases to ensure timely resolution and customer satisfaction.
Tier 1 Intuit QuickBooks Customer Service Agent
Intuit
01.2021 - 01.2022
- Aid customers in utilizing QuickBooks, including tasks such as creating invoices, generating barcodes, and processing payroll
- Aid customers in reconciling their accounts and troubleshooting issues related to bank account links
- Offer guidance and instruction on various functionalities through comprehensive "how-to" explanations to meet customer needs effectively.
Customer Representative / Document Manager / Coding Trainee
Let Us Answer
01.2020 - 01.2021
- Managed incoming calls for local offices, accurately relaying messages to designated recipients
- Revised and updated training documents and other crucial materials to ensure clarity and effectiveness
- Acquired proficiency in adding new accounts to the phone program and customizing coding based on specific customer preferences for call handling.
Cashier, Receptionist, Data Entry, Accounts Payable, Payroll
Louisiana Scrap Metal
01.2008 - 01.2012
- Managed payment transactions for customers bringing in metal for sale, ensuring accurate receipts and timely processing
- Provided information and assistance to customers regarding metal pricing inquiries and collaborated with law enforcement on theft-related matters
- Processed receipts for large corporate clients, updating the system and issuing monthly checks reflecting the total amount of metal sold
- Adjusted pricing in response to market fluctuations, maintaining competitiveness and maximizing profitability
- Facilitated payroll by printing paychecks for fellow employees, ensuring timely and accurate compensation.
Waitress/Hostess
Guidry's
01.2009 - 01.2010
- Greeted and seated customers, ensuring a positive dining experience from the moment of arrival
- Took customer orders accurately and conveyed them to kitchen staff promptly
- Prepared salads, mixed salad dressings, and crafted desserts to meet customer preferences and standards
- Conducted daily reconciliation of financial transactions and completed closing duties at the end of each shift to ensure accuracy and compliance.
Education
Skills
- Customer Service: Extensive experience in customer-facing roles spanning various industries, adept at addressing inquiries, resolving issues, and ensuring customer satisfaction
- Technical Proficiency: Proficient in utilizing QuickBooks software to assist customers with invoicing, payroll, and troubleshooting bank account links
- Communication: Strong verbal and written communication skills demonstrated through effectively conveying instructions, aiding, and reworking training documents
- Problem-Solving: Skilled at troubleshooting technical issues and providing solutions to customers' problems efficiently
- Adaptability: Demonstrated ability to quickly learn new skills and adapt to changing job responsibilities, evident through progression to roles with increased responsibilities
- Team Collaboration: Collaborative approach to work, evidenced by assisting Tier 1 agents and collaborating with colleagues to achieve organizational goals
- Document Management: Experience in managing and reworking training documents and important paperwork, ensuring accuracy and clarity
- Financial Management: Proficient in handling financial transactions, including accounts payable, payroll processing, and balancing books
- Organization and Multitasking: Able to manage multiple responsibilities simultaneously, balancing tasks such as customer service, administrative duties, and end-of-day responsibilities effectively
- Hospitality: Experience in the hospitality industry, including waiting tables, preparing food items, and maintaining cleanliness standards
- Workload Management
- Project restructuring
- Training delivery
- Curriculum Design
- Data Entry
Timeline
Certification Advisor
WSOL
01.2024 - Current
Independent Contractor With Working Solutions, Contract: Tier 2 QuickBooks Customer Service Agent
Working Solutions
08.2023 - Current
Tier 1 Intuit QuickBooks Customer Service Agent
Intuit
01.2021 - 01.2022
Customer Representative / Document Manager / Coding Trainee
Let Us Answer
01.2020 - 01.2021
Waitress/Hostess
Guidry's
01.2009 - 01.2010
Cashier, Receptionist, Data Entry, Accounts Payable, Payroll
Louisiana Scrap Metal
01.2008 - 01.2012
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