Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Smith

Alexandra Smith

New York

Summary


Developed exceptional customer service and communication skills in fast-paced restaurant environment. Demonstrates strong problem-solving abilities and adaptability while maintaining high standards of efficiency. Looking to transition into a new environment, bringing focus on creating positive interactions and ensuring client satisfaction.

Overview

4
4
years of professional experience

Work History

FOH Server

Comedy Cellar
02.2025 - Current
  • Worked in a fast paced environment with time constraints to allow all customers to enjoy their experience while being able to achieve a fast turn over rate.
  • Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and engagement.
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
  • Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.

FOH Server

Valerie
10.2021 - 05.2023
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.

Education

Bachelor of Arts - Graphic Design

SUNY College At Oswego
Oswego, NY
08.2021

Skills

  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • Table Setting Arrangements
  • Anticipating Guest Needs
  • Sense of urgency
  • Guest Satisfaction
  • Customer Service and Rapport
  • Adaptable and Flexible
  • TIPS certified

Timeline

FOH Server

Comedy Cellar
02.2025 - Current

FOH Server

Valerie
10.2021 - 05.2023

Bachelor of Arts - Graphic Design

SUNY College At Oswego

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