Alexandra Smith
St Louis,MO
Summary
Results-driven Quality Assurance professional with expertise in regulatory compliance and quality control techniques. Proven ability to conduct audits and implement process improvements to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Quality Assurance
Gateway Metro Federal Credit Union
St Louis, MO
10.2016 - 03.2026
- Conducted quality audits to ensure compliance with regulatory standards and organizational policies.
- Developed and maintained documentation for quality assurance processes and procedures.
- Collaborated with teams to identify areas for process improvement and implement corrective actions.
- Trained new staff on quality assurance protocols and best practices for operational efficiency.
- Facilitated notarization of legal documents, ensuring compliance with state regulations.
- Reviewed documents for accuracy and completeness prior to notarization, minimizing errors.
- Managed incoming and outgoing subpoenas ensuring compliance with legal standards.
- Mail Processing Clerk
- Vehicle Title Work
- Part-time teller
- ATM & Branch Auditor
Education
High School Diploma -
Gateway Institute of Technology
St Louis, MO05.2009
Skills
- Quality control techniques
- Conflict resolution
- Non-compliance assessments
- Regulatory compliance
- External audits
- Compliance certifications
- Auditing and process checks
- Customer service
- Problem-solving skills
- Verbal and written communication
- Internal audits
- Quality improvements
- Documentation and reporting
- Quality assurance
- File management
Timeline
Quality Assurance
Gateway Metro Federal Credit Union
10.2016 - 03.2026
High School Diploma -
Gateway Institute of Technology