Alexandra Snell

Worked as 1 team with members from all departments of Access Solutions to create a redefined monitoring program.

Received training on multiple roles within different departments such as Patient Navigator, Foundational Specialist, and Intake Coordinator.

Monitored all roles for compliance and patient experience.

Provided insight and feedback to help curate new QCO-Approved monitoring questions.

Collaborated with all team members weekly to create and maintain a plan to meet our total monthly goal of reviews for each department.

• Consistently meeting or exceeding daily Benefit Investigation metrics.
• Specialized in compliance as a part of the Peer Monitoring Team.
• Worked as a team with Patient Navigators to identify any delays in the patient's treatment in regards to site of treatment network status, product coverage, and/or prior authorization denials.
• Frequently talent flowed to Respiratory as well as Opthalmology to assist in high inventory.

• Followed Standard Operating Procedure to obtain and verify patient's benefits for 3 Respiratory products.
• Conveyed outcomes of benefit investigation to Case Managers and worked as a team to move the patient forward on their journey within Access Solutions.
• Knowledge of managed care industry including government payers such as Medicare and Medicaid.
• Completed 14-18 Benefit Investigations per day for 3 different respiratory products.