Alexandra Socorro
Westfield,IN
Summary
Results-oriented client care specialist with a collaborative and growth-driven approach. Highly ambitious sales and service professional known for exceptional time management, communication, and negotiation skills. Demonstrated ability to effectively build relationships and provide outstanding customer support. Adept at identifying client needs and delivering tailored solutions to drive satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Success Director
Progress Staff LLC.
01.2023 - Current
- Developed and implemented customer service policies and procedures , ensuring consistent and efficient customer interactions, leading to improved satisfaction and retention.
- Designed and optimized customer journeys across multiple marketing channels , including direct mail, SMS, email, and web notifications, enhancing engagement and customer experience.
- Enhanced testing capabilities and adopted best practices , leveraging new developments to continuously improve customer experience.
- Analyzed and visualized customer data , providing deep insights into customer behavior and preferences to drive informed decision-making.
Customer Success Manager
Doofinder, SL.
08.2022 - 01.2023
- Guided customers through their transition to becoming loyal users , bridging the gap between sales and customer service to ensure a seamless experience.
- Kept customers engaged and actively using products , fostering long-term relationships and reducing turnover.
- Maintained a high-level overview of the entire support process , ensuring efficiency and consistency.
- Resolved customer issues promptly , ensuring high levels of satisfaction.
- Conducted training and mentored team members , enhancing productivity, accuracy, and commitment to friendly service.
- Led process improvement and problem-solving initiatives , creating standard procedures and an escalation policy for the customer support team.
- Played a key role in client satisfaction , collaborating with operational teams to resolve service issues effectively.
- Monitored metrics and developed actionable insights , driving improvements in efficiency and performance.
Sales Representative and E-commerce Specialist
DOOFINDER
03.2022 - 08.2022
- Specialized in Search Engine Optimization (SEO) for e-commerce companies , enhancing online visibility and driving traffic to increase conversions.
- Accompanied clients through their journey , focusing on missions, conversion rates, ROI, and package elasticity to maximize value.
- Created and delivered professional sales presentations and seminars , effectively demonstrating product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs, ensuring a comprehensive approach to customer satisfaction.
- Developed and implemented marketing plans , increasing brand awareness and driving sales growth.
- Provided exceptional customer service by answering questions about products and services, assisting in locating merchandise, and promoting key items.
Customer Success Advisor and Commercial
Global Alumni - The University of Chicago Admissions Department
08.2020 - 03.2022
- Conceptualized and executed innovative business development ideas , driving significant revenue growth.
- Consistently delivered service excellence , ensuring high levels of client satisfaction.
- Established and enhanced rapport with new and existing clients , fostering long-term relationships.
- Followed up on leads throughout the counseling, admission, and enrollment processes , ensuring a smooth and engaging customer journey.
- Coordinated projects to raise awareness of needs , leveraging strong project and team leadership to enhance success.
- Planned, developed, and implemented strategies to effectively communicate with key decision-makers.
- Monitored customer service operations to ensure compliance with quality standards.
- Recommended and implemented operational changes , improving processes and overall efficiency.
Event Coordinator
Royal Hideaway Corales Resort
01.2020 - 07.2021
- Planned events from start to finish according to requirements, target audience, and objectives, ensuring seamless execution.
- Developed suggestions to enhance event success , contributing innovative ideas and improvements.
- Oversaw hiring and supervision of event personnel , ensuring effective team management.
- Approved all aspects of events before the day of execution, maintaining high standards and attention to detail.
- Ensured smooth event completion , stepping up to resolve any problems promptly and effectively.
- Analyzed event success and prepared detailed reports , providing insights and recommendations for future events.
- Coordinated schedules and timelines for events, ensuring all activities were executed on time.
- Managed event logistics and operations , overseeing all logistical aspects to ensure flawless execution.
- Brainstormed and implemented creative event concepts and themes , enhancing the attendee experience.
- Consulted with customers to determine objectives and requirements , tailoring events to meet their specific needs and goals.
Event Coordinator
Heroes de Vida Non Profit Foundation
01.2018 - 01.2019
- Event Organization and Client Satisfaction: Delivered exceptional event planning and execution, ensuring high levels of client satisfaction.
- Catering Planning and Dining Services: Coordinated catering plans and dining services, maintaining high standards of quality and presentation.
- Art Auctions: Organized and managed art auctions, demonstrating attention to detail and perfectionism in service provided.
- Fundraising Coordinator: Led fundraising efforts, coordinating events to maximize donations and engagement.
- Coordinated Schedules and Timelines: Ensured all events followed detailed schedules and timelines for seamless execution.
- Managed Event Logistics and Operations: Oversaw all logistical aspects, including transportation, audio-visual equipment, and displays.
- Creative Event Concepts and Themes: Brainstormed and implemented innovative event concepts and themes to enhance attendee experience.
- Negotiated Contracts and Agreements: Acquired and finalized contracts and agreements, ensuring all approvals and signatures were obtained.
- Industry Trend Awareness: Attended conferences and events to stay current with industry trends and planning standards.
- Oversaw Event Registration Process: Managed attendee registration, collecting and tracking information efficiently.
Education
MBA - Customer Success And Designed Experience
IEBS
Madrid, Spain.10.2022
Programme - Customer Experience Executive
SIU
Miami, FL10.2021
Master of Arts - High Cuisine And Restoration
CIB
Barcelona, Spain10.2020
Bachelor of Science - Public Relations
URBE
Maracaibo, Venezuela12.2018
Skills
- CRM Software: Proficient in Salesforce, Hubspot, and Covermanager
- Customer Satisfaction: Ensuring high levels of client satisfaction through exceptional service and support
- Sales Management: Experienced in driving sales growth and managing sales processes
- Microsoft Office: Advanced skills in Word, Excel, PowerPoint, and Outlook
- Google Docs: Proficient in creating and managing documents collaboratively
- Event Planning Software: Skilled in using Allseated for event logistics and planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Catalan
Professional Working
Timeline
Customer Success Director
Progress Staff LLC.
01.2023 - Current
Customer Success Manager
Doofinder, SL.
08.2022 - 01.2023
Sales Representative and E-commerce Specialist
DOOFINDER
03.2022 - 08.2022
Customer Success Advisor and Commercial
Global Alumni - The University of Chicago Admissions Department
08.2020 - 03.2022
Event Coordinator
Royal Hideaway Corales Resort
01.2020 - 07.2021
Event Coordinator
Heroes de Vida Non Profit Foundation
01.2018 - 01.2019
MBA - Customer Success And Designed Experience
IEBS
Programme - Customer Experience Executive
SIU
Master of Arts - High Cuisine And Restoration
CIB
Bachelor of Science - Public Relations
URBE
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