Alexandra Spear
Fayetteville,AR
Summary
Accomplished Co-Founder and Chief Risk and Operations Officer with expertise in driving growth and optimizing operations within the e-commerce sector. Skilled in negotiating contracts, overseeing project lifecycles, and enhancing customer relationships through advanced CRM utilization. Proven ability to analyze market trends to develop strategic solutions, improving client satisfaction and operational efficiency. Committed to delivering superior results and maximizing business profitability.
Overview
5
5
years of professional experience
Work History
Co-Founder, Chief Risk and Operations Officer
Growth Gravity Group
Golden, CO
10.2023 - Current
- Negotiated contracts with suppliers for goods and services.
- Conducted market research to assess potential opportunities for new products or services.
- Identified areas of improvement in processes related to operations and sales activities.
- Managed overall workflow of projects from conception to completion.
- Monitored industry trends to stay abreast of current developments.
- Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
- Assisted with the development of operational plans and procedures.
Director, Growth & Operations, Revenue Operations
Stealth Shopify Start-Up Partner
Fayetteville, AR
10.2023 - Current
- Assisted in developing new business proposals for potential customers.
- Coordinated and finalized proposals.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Fostered relationships with customers to expand customer base and retain business.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Improved profitability and pipeline with multiple marketing channels and sales strategies.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Developed key customer relationships to increase sales.
- Maintained up-to-date knowledge about current ecommerce trends and technologies.
- Created content for ecommerce platforms, including product descriptions, copywriting, and SEO optimization.
Sales Development Representative
EBQuickstart
Austin, TX
04.2022 - Current
- Used data analytics to identify and track sales and industry trends to develop actionable insights.
- Won new business by articulating full value of company's capabilities to prospects.
- Booked high-level demonstrations for companies such as NASA, Goldman Sachs, and other large companies in aerospace, healthcare, and financial industries.
- Utilized Salesforce and Hubspot to manage sensitive client information and update existing and new client profiles.
- Consistently met and exceeded SRL targets by average of 300% while maintaining held rate of 95%+
- Average conversion rate of SRL to SQL of 35%+
Assistant Manager
U.S. Pizza
10.2020 - 07.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
Mountain Tees
Breckenridge, CO
10.2019 - 07.2020
- Implemented business strategies, increasing revenue by over 200% and effectively targeting new clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Roland High School
Skills
- Analytical and Critical Thinking
- Proficient in Apolloio, HubSpot, and Salesforce
- B2B Lead Generation
- D2C Lead Generation
- Market understanding
- Cold Calling
- Corporate Communications
- Customer Relations
- Business Development
- Customer Retention
- Business Growth
- Performance Analysis
- Customer Relationship Management (CRM)
- Report Generation
- Data Analytics
- Google Analytics expertise
- Market Research Analysis
- Data-driven decision-making
- Cross-Channel Marketing
References
References available upon request.
Timeline
Co-Founder, Chief Risk and Operations Officer
Growth Gravity Group
10.2023 - Current
Director, Growth & Operations, Revenue Operations
Stealth Shopify Start-Up Partner
10.2023 - Current
Sales Development Representative
EBQuickstart
04.2022 - Current
Assistant Manager
U.S. Pizza
10.2020 - 07.2021
Store Manager
Mountain Tees
10.2019 - 07.2020
High School Diploma -
Roland High School