Alexandra Spence
Victorville,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the auto glass industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Daycare Teacher / Bus Driver
Learning Care Group
Eastvale, CA
04.2022 - 08.2023
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Encouraged creativity through art projects and storytelling.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Distribution Service Representative
Safelite Auto Glass
Ontario, CA
3/22/16 - 03.2022
- Researched, evaluated and resolved discrepancies and customer concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
Shift Leader
McDonalds
Ontario, CA
02.2015 - 07.2016
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies, and regulations to promote safe working environment.
- Coordinated daily shift changes to lead transition and handle special requests.
Education
Associate of Science - Radiology
Mount San Antonio
Walnut, CASkills
- Customer Service
- Order Processing
- Professional Telephone Demeanor
- Transaction Processing
- Activity Planning
- Cultural Sensitivity
- Supply Restocking
Timeline
Daycare Teacher / Bus Driver
Learning Care Group
04.2022 - 08.2023
Shift Leader
McDonalds
02.2015 - 07.2016
Distribution Service Representative
Safelite Auto Glass
3/22/16 - 03.2022
Associate of Science - Radiology
Mount San Antonio