Alexandra Spicer
Summary
Dynamic manager with a proven track record at 7 Eleven Store, excelling in budget control and team leadership. Enhanced operational efficiency through process improvements and effective training. Skilled in complex problem-solving and relationship building, driving increased profitability and customer satisfaction. Committed to fostering a collaborative and productive work environment.
Overview
9
9
years of professional experience
Work History
Manager
7 Eleven Store
04.2021 - Current
- Supported team in daily operations, ensuring smooth workflow and adherence to company policies.
- Assisted in project coordination, contributing to timely completion of tasks and objectives.
- Engaged in training activities, gaining proficiency in tools and systems specific to role requirements.
- Collaborated with team members to identify areas for process improvement and efficiency gains.
- Provided administrative support, managing documentation and maintaining organized records.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Customer Service Representative
McKISSOCK
06.2019 - 01.2021
- Managed outreach initiatives, resulting in increased enrollment inquiries and improved conversion rates.
- Conducted informative workshops to educate potential students on available programs and application processes.
- Provided ongoing support to students throughout their enrollment journey, enhancing overall satisfaction and retention rates.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shift Lead
Country Fair
12.2016 - 06.2017
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on efficient workflow practices and customer service techniques.
- Implemented process improvements that enhanced team productivity and reduced wait times for customers.
- Conducted inventory assessments, managing stock levels to prevent shortages and excess waste.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Budget control
- Financial management
- Clear communication
- Employee onboarding
- Inventory management
- Computer skills
- Hiring and training
Timeline
Manager
7 Eleven Store
04.2021 - Current
Customer Service Representative
McKISSOCK
06.2019 - 01.2021
Shift Lead
Country Fair
12.2016 - 06.2017
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