Alexandra Stevens
West Hollywood,CA
Summary
Dedicated Client Services Manager with a strong track record in managing client relationships and enhancing customer satisfaction. Known for establishing rapport and building partnerships, leading to significant business growth. Excellent communication skills combined with a positive attitude ensure effective collaboration within teams. Committed to contributing to overall company success through results-driven strategies.
Overview
6
6
years of professional experience
Work History
Sales & Client Services Manager
McKinnon & Harris
04.2023 - 04.2024
- Provide a happy, warm, and professional presence both in person and via email or phone for a luxury experience with clients.
- Collaborated with clients, high-net-worth individuals, and house managers on deadlines.
- Managed complete sales process for six representatives, including Director of Sales, ensuring client needs were met.
- Coordinated events and tasks to ensure continuous showroom operability.
- Implemented effective property management procedures.
- Ensured the after-sale process with clients went smoothly in regard to their orders and shipments.
- Assisted and attended trade shows and designer events.
- Facilitated efficient client support by handling and screening all inbound inquiries.
- Contacted potential interior design firms to discuss project opportunities.
- Manage office supply inventory.
- Coordinate timely fulfillment of showroom and sales lead needs.
Office Manager & EA
SBE Entertainment Group, LLC
03.2021 - 06.2022
- Enhanced client experience by effectively addressing internal and external service needs.
- Delivered comprehensive administrative assistance to leadership team members, including the CEO.
- Managed coordination of high-level project tasks under the CEO's directive, maintaining sensitivity and confidentiality.
- Effectively prioritized a wide range of projects to ensure timely execution within diverse teams.
- Managed travel arrangements including detailed itineraries for corporate employees, VIP clientele, and guests.
- Coordinated all aspects of internal company events while adhering to HR-approved budgets.
- Managed inventory and vendor relationships for building maintenance, deliveries, and equipment.
- Controlled on-site entry access at the front desk to ensure adherence to company safety protocols.
- Scheduled conference rooms, maintaining cleanliness and ensuring full supplies of necessary materials and refreshments.
Sales & Styling
XIV Karats, Ltd.
08.2018 - 03.2021
- Maintained electronic cataloging for products and client accounts to provide accurate production information, availability, and pricing.
- Assisted clients by selecting items that reflect their preferences using informed advice.
- Provided budget-friendly solutions to enhance client purchasing experiences.
- Maintained a comprehensive understanding of market values to ensure precise price assessments.
- Assisted custom orders by helping design pieces based on client-specific guidelines, creating unique designs, providing accurate costs, creation timelines, communicating any needed revisions and updates to clients directly, and finalizing sales upon collection.
- Collaborated with management to implement solutions for escalated client concerns.
- Collaborated with fashion stylists to select standout jewelry pieces for diverse wardrobe ensembles.
- Fostered enduring client relationships and expanded repeat client portfolio.
Education
HIGH SCHOOL -
BEVERLY HILLS HIGH SCHOOL
Beverly Hills, California01.2015
Skills
- Proficiency in Apple
- Proficiency in PCs
- Proficiency in Microsoft Office
- Proficiency in Google Suite
- Problem Solving
- Luxury Market Client Management
- Effective Time Management
- Team Leadership
- Team Coordination
- High-Pressure Multitasking
- Effective Group Engagement
- Independent Work Capability
- Customer Service Expertise
- Detail-Oriented Focus
- Styling Expertise
- Creative Design
- Content Development
- Event Coordination, Management & Organization
- Creative Accessory Design
- Luxury jewelry design
- Compliant resolution
- Sales support
- Client relationship building
- Mail handling
- Scheduling
- Office management
Affiliations
- Horseback Riding & Volunteering on ranches
- Beach Volleyball
- Fashion/ Jewelry Styling
- Fostering Dogs
- Freelance Photography & Blogging
- Event Organizing
Accomplishments
- Key Holder Management
- Personal custom jewelry pieces became a staple pieces to sell on the sales floor
References
References available upon request.
Timeline
Sales & Client Services Manager
McKinnon & Harris
04.2023 - 04.2024
Office Manager & EA
SBE Entertainment Group, LLC
03.2021 - 06.2022
Sales & Styling
XIV Karats, Ltd.
08.2018 - 03.2021
HIGH SCHOOL -
BEVERLY HILLS HIGH SCHOOL
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