Alexandra Straub
Lowell,MI
Summary
Experienced with effective communication and active listening in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Team Lead
Wealthy Street Bakery
06.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Optimized customer experience by showcasing knowledge and effectively mitigating any issues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Conducted cash control and vault monitoring at end of shifts to maintain accuracy and set up for the next day.
- Worked a flexible schedule and extra shifts to meet business needs.
- Trained new team members with positive reinforcement and respect, offering knowledge and expertise.
- Influenced positive change within the organization through strategic thinking, innovation, and problem-solving abilities.
- Collaborated with team members to consistently provide efficient service.
Administrative Assistant
Families Through Adoption
06.2020 - 01.2023
- Assisted in composing client home studies, interviews, and files.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data, and completed other clerical tasks.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
Food Clerk
Meijer
01.2021 - 11.2021
- Collaborated with team members to complete daily tasks efficiently.
- Completed opening or closing procedures diligently as required.
- Demonstrated product knowledge, item locations, pricing and stock levels.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Stocked shelves with inventory and organized merchandise displays.
- Cleaned, removed trash, swept, and mopped floors to provide professional store appearance.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
GED -
Forest Hills Central
Grand Rapids, MI05.2019
Associates in Arts And Human Services - Social Work
Grand Rapids Community College
Grand Rapids, MISkills
- Diversity and Inclusion
- Problem-Solving
- Team Supervision
- Client Service
- Organizational Skills
- Multitasking
- Documentation And Reporting
- Relationship Building
Timeline
Team Lead
Wealthy Street Bakery
06.2022 - Current
Food Clerk
Meijer
01.2021 - 11.2021
Administrative Assistant
Families Through Adoption
06.2020 - 01.2023
Associates in Arts And Human Services - Social Work
Grand Rapids Community College
GED -
Forest Hills Central
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