Alexandra Strebel
Colorado Springs,United States
Summary
To be a benefit for a company and work area, to learn and gain experience in the company. Use The experience I gained to Lead future employees' to further benefit the company and create a stronger team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Agent
Firstsource
11.2020 - 08.2022
- Vendor for Bank of America as a production agent working in the bill collection department
- Reaching out to Bank of Amercia customers regarding important servicing matters to educate customers on programs/services that we provide, find them solutions to ease financial hardships, fulfill any questions with answers, and taking payments.
- Provided training to new hires, promoting a culture of continuous learning and improvement.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Handled over 10,000 incoming telephone calls, emails and chat requests.
Caregiver
P.ACE
08.2017 - 06.2020
- Cared for elderly dementia client
- Set and planned schedules, timed medication, bathing assistance and personal hygiene, housekeeping, meal prep, organizing, took to doctor appointments and more.
Assembler
National Assemblers INC.
06.2017 - 08.2018
- Providing Customer service and labor service for Walmart, Toys "r" Us, Sam's club, and other companies
- Drove to each location (throughout all of Colorado) to fill out 20 or more build orders providing said companies with built bikes, furniture, outdoor patio sets, grills, display cases, etc.
- Certified in Assembling.
Customer Service Retention
Alorica
12.2016 - 04.2017
- Answered phones to help provide service with Verizon customers via with payment, troubleshooting, plan management, fulfilling all questions with answers and more
- As well as handled escalated cases.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained open lines of communication between all departments, fostering teamwork and collaboration throughout the organization.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.
Customer Service
JCPenny Department Store
04.2014 - 08.2015
- Assisted with facility scheduling and customer service.
- Provided excellent customer service to subscribers and businesses.
- Exhibited excellent communications and customer service relations skills.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
7-11 Convenience Store
11.2013 - 01.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Widefield Highschool
05.2012
Skills
- Cashregisters
- Creditcardprocessing
- Customer Service
- Technical Support
- MS Excel
- MS Office
- MS Outlook
- MS Word
- MS OneNote
- MS Access
- MS Powerpoint
- Coaching
- Optimistic
- Quick Learner
- Reliable
- Amb
- Team
- Dedicated
- Attention to Detail
- Problem Solving
- Computer Literacy
- Customer Assistance
- Payment Collection
- Payment Processing
- Cash Register Operation
- Returns Processing
- ID Verification
- Drawer Balancing
- Cash Handling
- Loss Prevention
Certification
- Graduating Verizon's training
- Assembler's International
personal information
- Father's Name: Charles
- Title: Production Agent
- Date of Birth: 10/17/93
- Gender: Female
- Marital Status: Single
awards
Being Promoted to Night Manager to train and manage the night crew of 7-Eleven.
educations
- Paul Mitchell Cosmetology, Cosmetology, 2016, 80%
- Widefield High School, General Studies, 2012, 100%
hobbies and interests
- Hiking
- Camping
- Conventions
- Video editing
- Video gaming
- Creative writing
disclaimer
I hereby declare that all above information is in correct with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars. 01/29/24
Timeline
Production Agent
Firstsource
11.2020 - 08.2022
Caregiver
P.ACE
08.2017 - 06.2020
Assembler
National Assemblers INC.
06.2017 - 08.2018
Customer Service Retention
Alorica
12.2016 - 04.2017
Customer Service
JCPenny Department Store
04.2014 - 08.2015
Cashier
7-11 Convenience Store
11.2013 - 01.2015
High School Diploma -
Widefield Highschool