Summary
Overview
Work History
Education
Skills
Certification
personal information
awards
educations
hobbies and interests
disclaimer
Timeline
Generic

Alexandra Strebel

Colorado Springs,United States

Summary

To be a benefit for a company and work area, to learn and gain experience in the company. Use The experience I gained to Lead future employees' to further benefit the company and create a stronger team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Production Agent

Firstsource
11.2020 - 08.2022
  • Vendor for Bank of America as a production agent working in the bill collection department
  • Reaching out to Bank of Amercia customers regarding important servicing matters to educate customers on programs/services that we provide, find them solutions to ease financial hardships, fulfill any questions with answers, and taking payments.
  • Provided training to new hires, promoting a culture of continuous learning and improvement.
  • Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Handled over 10,000 incoming telephone calls, emails and chat requests.

Caregiver

P.ACE
08.2017 - 06.2020
  • Cared for elderly dementia client
  • Set and planned schedules, timed medication, bathing assistance and personal hygiene, housekeeping, meal prep, organizing, took to doctor appointments and more.

Assembler

National Assemblers INC.
06.2017 - 08.2018
  • Providing Customer service and labor service for Walmart, Toys "r" Us, Sam's club, and other companies
  • Drove to each location (throughout all of Colorado) to fill out 20 or more build orders providing said companies with built bikes, furniture, outdoor patio sets, grills, display cases, etc.
  • Certified in Assembling.

Customer Service Retention

Alorica
12.2016 - 04.2017
  • Answered phones to help provide service with Verizon customers via with payment, troubleshooting, plan management, fulfilling all questions with answers and more
  • As well as handled escalated cases.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Maintained open lines of communication between all departments, fostering teamwork and collaboration throughout the organization.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.

Customer Service

JCPenny Department Store
04.2014 - 08.2015
  • Assisted with facility scheduling and customer service.
  • Provided excellent customer service to subscribers and businesses.
  • Exhibited excellent communications and customer service relations skills.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Cashier

7-11 Convenience Store
11.2013 - 01.2015
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Widefield Highschool
05.2012

Skills

  • Cashregisters
  • Creditcardprocessing
  • Customer Service
  • Technical Support
  • MS Excel
  • MS Office
  • MS Outlook
  • MS Word
  • MS OneNote
  • MS Access
  • MS Powerpoint
  • Coaching
  • Optimistic
  • Quick Learner
  • Reliable
  • Amb
  • Team
  • Dedicated
  • Attention to Detail
  • Problem Solving
  • Computer Literacy
  • Customer Assistance
  • Payment Collection
  • Payment Processing
  • Cash Register Operation
  • Returns Processing
  • ID Verification
  • Drawer Balancing
  • Cash Handling
  • Loss Prevention

Certification

  • Graduating Verizon's training
  • Assembler's International

personal information

  • Father's Name: Charles
  • Title: Production Agent
  • Date of Birth: 10/17/93
  • Gender: Female
  • Marital Status: Single

awards

Being Promoted to Night Manager to train and manage the night crew of 7-Eleven.

educations

  • Paul Mitchell Cosmetology, Cosmetology, 2016, 80%
  • Widefield High School, General Studies, 2012, 100%

hobbies and interests

  • Hiking
  • Camping
  • Conventions
  • Video editing
  • Video gaming
  • Creative writing

disclaimer

I hereby declare that all above information is in correct with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars. 01/29/24

Timeline

Production Agent

Firstsource
11.2020 - 08.2022

Caregiver

P.ACE
08.2017 - 06.2020

Assembler

National Assemblers INC.
06.2017 - 08.2018

Customer Service Retention

Alorica
12.2016 - 04.2017

Customer Service

JCPenny Department Store
04.2014 - 08.2015

Cashier

7-11 Convenience Store
11.2013 - 01.2015

High School Diploma -

Widefield Highschool
Alexandra Strebel