Alexandra Streminski
Chehalis,WA
Summary
At RVS Consignments.com, I enhanced operational efficiency and customer satisfaction by implementing strategic organizational improvements and maintaining high customer service standards. My adeptness in office management and customer service, coupled with my ability to negotiate customer and vendor contracts. I handled everyday operations of the business: filing, accounts payable/receivable, credit card processing machine and online. Created several websites and maintained them. Data entry on the RV sales website adding banners, photos and videos to the pages. Cold called customers to get consignments in and handled all paperwork for intake. Sold RVs and prepared all documentation from purchase orders to the final title application process.
Overview
16
16
years of professional experience
Work History
Office Manager / Sales
RVS Consignments.com
04.2009 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw shop inventory by ordering needed supplies and reordering customer purchased parts. Handled yearly shop inventory count.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and worked with customers afterhours of needed to uphold successful operation of sales and service to maximize business success.
- Improved busy periods by implementing the out of office features on the phone system.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Managed senior-level personnel working in marketing and sales capacities.
- Prepared all sales documents for RV/Auto sales from start to finish.
- Service writer: schedule appointments, process orders, work directly with the technician to develop estimate of repairs. Communicate with customers with updates and to collect payments.
- Consignment and Sales: Process intake paperwork, cold call for consignment, negotiate with values. Input units on website, Facebook marketplace, Craigslist, OfferUp and create magazine flyers. Negotiate with buyers, prepare sales documents, loan applications and title applications.
- Create and maintain websites.
- Office programs: Excel, Word, Adobe Express, QuickBooks, GoDaddy
Education
Independent Dealer Education Association certification for last 15 years.
Skills
- Customer Service
- Office Management
- Organizational Skill
- Excellent multi-tasking ability
- Sales Transactions
- Negotiate sales
- Sales operations
- Propane Sales
- Microsoft Office
- Stocking and Organization
- Shipping and receiving
- Inventory Control
- Records Management
- Vendor Management
- Multitasking Abilities
- Reliability
- Customer Relationships
- Schedule Coordination
- Cost Estimates
- Automotive industry experience
- Communicating with clients
- Invoice filing
- Administrative and Office Support
- CRM Software
- Wordpress
- Title processing
- Notary Public
- Data Entry
- Vehicle Registration
Timeline
Office Manager / Sales - RVS Consignments.com
04.2009 - 10.2024
Auburn Senior High School - ,