Alexandra Styler
Minneapolis,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service & Engagement Team Lead
Target
08.2023 - Current
- Mentored junior team members, fostering professional growth and skill development.
- Optimized resource allocation across various projects by carefully considering priorities and availability of personnel.
- Resolved conflicts within the team in a diplomatic manner, promoting a positive working environment.
- Adapted quickly to changing client needs or market conditions, adjusting plans accordingly without compromising quality or safety.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Guest Services Associate
Target
05.2019 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Administration Student Assistant
University of North Dakota
11.2021 - 05.2022
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Coborns Marketplace
09.2014 - 08.2018
Education
Bachelor's degree - Criminal Justice
University of North Dakota
Grand Forks, ND06.2022
Criminal Justice
St. Cloud State University
12.2018
diploma -
Rogers High School
06.2012
Skills
- Dependable
- Relationship Management
- Calm and Professional Under Pressure
- Personable
- Client Engagement
- Teamwork and Collaboration
- Problem Resolution
- Relationship Building
- Microsoft Office
Personal Information
Relocation: Minneapolis, MN
Timeline
Service & Engagement Team Lead
Target
08.2023 - Current
Administration Student Assistant
University of North Dakota
11.2021 - 05.2022
Guest Services Associate
Target
05.2019 - 08.2023
Coborns Marketplace
09.2014 - 08.2018
Bachelor's degree - Criminal Justice
University of North Dakota
Criminal Justice
St. Cloud State University
diploma -
Rogers High School