ALEXANDRA SUAREZ
Fresno,CA
Summary
Experienced and passionate manager and technician who has worked in a variety of restaurant and corporate settings and strives to deliver the best service possible. Bringing industry knowledge and skills in staff management and clinical functions. Excellent time management abilities mixed with a thorough understanding of the customer service business. I am eager to contribute my knowledge, expertise, and passion to another company.
Overview
4
4
years of professional experience
Work History
Doctors Technician/Retail Sales Associate
Stanton Optical
Fresno, CA
11.2023 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications
- Tested and calibrated instruments to ensure accuracy and reliability of data
- Maintained records of repairs, calibrations, and tests performed on equipment
- Maintained sterilization equipment, ensuring proper functioning and safety
- Provided training to other staff members on proper use of sterilization techniques and equipment operation
- Performed comprehensive eye exams, including refractions and contact lens fittings
- Assisted with the pre-testing of patients prior to doctor's examination
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Provided accurate information about products, prices and services
- Built relationships with customers to encourage repeat business
- Maintained up-to-date knowledge of store merchandise and policies.
Service Manager
Chipotle Mexican Grill
Clovis, CA
02.2020 - 11.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies
- Developed and maintained relationships with customers, vendors, and suppliers
- Monitored service performance metrics to identify areas of improvement
- Identified and resolved customer service issues quickly and efficiently, resulting in a substantial decrease in customer complaints
- Trained and supervised a team of kitchen staff, resulting in improvement in productivity
- Provided technical support for hardware and software issues experienced by customers
- Trained new employees on the use of customer relationship management software systems
- Managed kitchen finances, resulting in a balanced budget for the past year
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Clovis East High School
05.2019
Skills
- System Troubleshooting
- Multitasking and Organization
- Performance Improvement
- Deadline compliance
- Attention to Detail
- Works Well Under Pressure
- Written/Verbal Communication
Timeline
Doctors Technician/Retail Sales Associate
Stanton Optical
11.2023 - Current
Service Manager
Chipotle Mexican Grill
02.2020 - 11.2023
High School Diploma -
Clovis East High School