Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Swan

North Kingstown,RI

Summary

Dynamic and detail-oriented professional with extensive experience as a medical office manager and referral coordinator. Strong organizational skills and critical thinking abilities foster exceptional patient care and collaboration with healthcare providers.

Overview

13
13
years of professional experience

Work History

Referral Coordinator

Gastrointestinal Medicine Associates
09.2019 - Current
  • Demonstrates strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintains a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processes referral requests from patients, doctors and other health care professionals and schedules appointments for patients.
  • Responds to patient inquiries to offer timely updates regarding referral status.
  • Develops and maintains strong working relationship with referral sources to streamline processing.
  • Improves departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.

Office Manager

Kristine Cunniff, DO
08.2015 - 08.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Medical Records Coordinator

Kristine Cunniff, DO
02.2012 - 08.2015
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Kept accurate log of requests for medical information and records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Identified new methods to optimize medical records management.
  • Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
  • Implemented an efficient system for tracking release of information requests, reducing response times.

Education

Medical Office Administration

Community College of Rhode Island
Warwick, RI
05-2015

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Patient scheduling
  • Data entry proficiency
  • HIPAA regulations
  • Record preparation
  • Organizational growth
  • Referral tracking
  • Critical thinking
  • Records management

Timeline

Referral Coordinator

Gastrointestinal Medicine Associates
09.2019 - Current

Office Manager

Kristine Cunniff, DO
08.2015 - 08.2019

Medical Records Coordinator

Kristine Cunniff, DO
02.2012 - 08.2015

Medical Office Administration

Community College of Rhode Island

Similar Profiles

CREATE PROFILE
Alexandra Swan