Alexandra Tanana

Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement. Kept dialogue about cultural development on property open and fluid to shift into the best fit for the vision our General Manager had for the property. Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency. Developed and implemented policies and procedures to improve customer service and satisfaction. Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Managed changing customer relations throughout opening year into our first year, while helping the team maintain top 10% within the Moxy brand in the US. Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention - Moxy had retained 27 staff members since opening, of a current staff of 52- including getting a staff member into Marriott's Elevate program, of which they recently graduated wave 2 of. Managed budget implementations and creations for 2024 budget and 2025 budget, employee reviews, profit and loss statements, and contract negotiations. Collaborated with the General Manager and Sales team on marketing initiatives to increase brand awareness and drive Sales growth YOY. Created accounting SOPs and systems on property that previously did not exist.

Was a part of the property's opening team and was largely in charge of the pace for hourly staff as a part of on and off property timelines until Marriott training began. Helped create documents from scratch for loss management, health and safety requirements, processes and flows for departments, as well as blending Moxy's unique brand into the challenging market segments we were aiming for. As a property we were able to maintain top 10% in ITR for the brand and top 15% in cleanliness.

Started as a part-time Housekeeper in 2017 and grew through the positions of Insepctor, Supervisor, Assistant Manager, then finally Executive Housekeep on property in 2021. Directed team of 30 personnel in busy hotel with 236 rooms. Drove improvements to workflow and room turnover with hands-on, proactive management style. Reduced financial discrepancies through accurate and fluid management of payroll and bookkeeping processes. Introduced new operational programs to increase company loyalty and reduce employee turnover. Monitored priorities and liaised between maintenance team and Front Desk, delegating tasks to stratify all operational needs. Brought cleanliness scores on property to the top 10% of the Westin brand.