Alexandra Tanana

Strengthened internal communication and team alignment by facilitating regular meetings and fostering an open dialogue around operational challenges and continuous improvement. Championed a dynamic, evolving workplace culture aligned with the General Manager’s vision, driving engagement and team cohesion. Developed and implemented operational procedures and service standards that streamlined daily workflows and improved overall efficiency. Enhanced guest satisfaction by introducing policies focused on service consistency and quality. Supported full-cycle talent acquisition, including recruiting, hiring, and onboarding, building a high-performing team committed to service excellence.

Guided hotel operations through a successful opening and stabilization period, maintaining top 10% performance within the Moxy brand nationwide. Cultivated a people-first culture that drove engagement, performance, and retention, sustaining 27 original team members and developing emerging leaders through programs such as Marriott’s Elevate. Oversaw financial strategy, including multi-year budgeting, P&L management, and contract negotiations. Worked closely with Sales and leadership teams to enhance market presence and achieve year-over-year revenue growth. Introduced new accounting procedures and operational systems to strengthen internal controls and support scalable operations.

Instrumental in the successful opening of the property, leading execution of staffing plans, operational timelines, and service readiness prior to Marriott training rollout. Built operational frameworks from inception, including safety programs, loss prevention strategies, and department-specific procedures. Played a key role in translating brand standards into a competitive guest experience tailored to the local market. Achieved sustained top performance metrics, including top 10% ITR, top 15% cleanliness, and #1 U.S. Moxy ranking for seven consecutive months. Supported the property’s nomination for Opening Hotel of the Year 2023.

Advanced internally from Housekeeper to Executive Housekeeper, culminating in leadership of housekeeping operations for a 236-room property. Managed and developed a 30-person team, improving productivity, accountability, and service consistency. Achieved top 10% brand ranking in cleanliness scores through enhanced inspection protocols and operational discipline. Optimized labor and administrative processes, reducing payroll discrepancies and improving cost control. Implemented team-focused programs that increased retention and engagement. Acted as a key cross-functional leader, aligning housekeeping, maintenance, and front office priorities to maximize operational efficiency and guest experience.