Alexandra Tapia
Wenatchee,WA
Summary
Customer Service Specialist experienced in fast-paced roles. Strong track record in prioritizing tasks and efficiently juggling multiple duties. Recognized for effective resolution of challenging customer support problems and significant contributions to team success.
Overview
10
10
years of professional experience
Work History
Receptionist/Patient Services
Sound Retina
Tacoma, Washington
11.2017 - 08.2018
- Directed front desk activities, ensuring a welcoming environment for patients.
- Utilized electronic health record systems to schedule patient appointments accurately.
- Handled multi-line phone inquiries, efficiently routing calls as needed.
- Maintained strict adherence to HIPAA regulations to protect patient confidentiality.
- Delivered comprehensive administrative support by organizing documents and managing faxes.
Communications Coordinator/CSR
Quiring Monuments, Inc
Seattle, WA
03.2013 - 06.2016
- Oversee incoming orders from assigned accounts and assisting clients in placing orders with product knowledge and pricing.
- Utilized CRM system to input data, track progression of orders, and assign/complete tasks sent from within the company.
- Mediate any customer complaints and solve any product discrepancies to ensure quick resolution for customer.
- Supervise all communication for eight-line phone system while greeting customers and vendors in front office.
Shift Supervisor
Starbucks
Seattle, WA
11.2008 - 03.2013
- Delivered exceptional service and product quality to all customers.
- Participated in quarterly company meetings to enhance customer experience strategies.
- Managed cash transactions and conducted regular inventory counts.
- Delegated breaks for co-workers while ensuring task completion.
Education
Diploma -
Oak Harbor High School
Oak Harbor, WA06.2004
Skills
- Order administration and management
- Support services administration
- Problem-solving skills
- Communication effectiveness
- Conflict mediation
- Presentation excellence
- Communication in writing and speech
- Reception operations management
- Skillful organization
- Customer relations strategies
- Product strategy formulation
- Sales proficiency
- Multi-tasking efficiency
- Client relationship management
Timeline
Receptionist/Patient Services
Sound Retina
11.2017 - 08.2018
Communications Coordinator/CSR
Quiring Monuments, Inc
03.2013 - 06.2016
Shift Supervisor
Starbucks
11.2008 - 03.2013
Diploma -
Oak Harbor High School