Alexandra Tellez

Client Service Professional – HR & Block

• Appointment Coordination: Efficiently scheduled and managed client appointments, ensuring optimal time utilization and smooth service delivery.
• Administrative Support: Performed comprehensive paperwork management, including client documentation, data entry, and record-keeping.
• Client Communication: Engaged with clients via phone, email, and in-person, providing outstanding customer service, addressing inquiries, and resolving concerns.
• Support for Tax Professionals: Assisted tax professionals by gathering necessary documents, clarifying client information, and ensuring accurate processing of tax returns.
• Client Onboarding: Helped onboard new clients by guiding them through the necessary steps and documentation for tax services.
• Tax Filing Assistance: Supported clients in understanding the tax filing process and gathering relevant documents for timely submissions.
• Problem Resolution: Provided effective solutions to clients’ issues, ensuring satisfaction and maintaining high client retention rates.
• Multitasking: Managed multiple tasks simultaneously, including client scheduling, paperwork processing, and communication with tax professionals.
• Data Entry and Database Management: Accurately entered client data into the system and maintained up-to-date records.
• Team Collaboration: Worked closely with a team of tax professionals, providing administrative and client-facing support to ensure seamless operations.
• Confidentiality & Compliance: Ensured that all client data and interactions complied with privacy policies and tax regulations.

Host / Server / Key Holder – Wok N Fire

Key Holder / Managerial Duties:

• Opening & Closing Procedures: Managed opening and closing responsibilities, including securing the restaurant, performing cash counts, and ensuring all procedures were followed.
• Staff Supervision: Supervised a team of servers and hosts, ensuring that all team members adhered to company policies, provided exceptional service, and maintained a positive work environment.
• Paying Out Servers: Managed server payouts at the end of each shift, ensuring tips were correctly distributed and accurately recorded.
• Inventory Control & Stock Management: Assisted with inventory tracking and ensured the restaurant was stocked with necessary supplies, placing orders when necessary.
• Conflict Resolution: Addressed any customer complaints or staff issues, providing solutions quickly and effectively to maintain a positive dining atmosphere.
• Training & Onboarding: Assisted in training new hires, ensuring they understood restaurant policies, service expectations, and customer care techniques.
• Health & Safety Compliance: Ensured the restaurant adhered to all health, safety, and cleanliness standards, including regular inspections and maintaining a safe working environment.

Server:

• Order Taking & Service: Took customer orders accurately, communicated special requests to the kitchen, and ensured timely delivery of food and beverages to enhance the dining experience.
• Upselling & Sales: Promoted daily specials, menu items, and add-ons, meeting sales targets and driving revenue for the restaurant.
• Team Collaboration: Worked closely with kitchen staff and fellow servers to ensure seamless service, efficient food delivery, and accurate order fulfillment.
• Cash Handling & POS Transactions: Processed customer payments through POS systems, handled cash and credit transactions, and provided change and receipts accurately.
• Customer Engagement: Checked in with guests during their meal to ensure satisfaction, offered refills, and promptly addressed any concerns or special requests.

Host:

• Guest Greeting & Seating: Warmly welcomed guests, ensured timely seating, and managed reservations and waitlists to optimize guest flow and provide an exceptional dining experience.
• Customer Interaction: Provided guests with menus, explained daily specials, and offered personalized recommendations based on preferences, enhancing customer satisfaction.
• Table Management: Managed the seating chart to ensure efficient table turnover, minimizing wait times and maximizing seating capacity during peak hours.
• Problem Resolution: Addressed guest concerns or special requests promptly, ensuring a positive experience and high levels of customer retention

• Customer Greeting & Seating: Warmly welcomed guests upon arrival, ensuring a positive first impression, and efficiently managed seating assignments to optimize the dining experience.
• Reservation Management: Handled reservations through phone, email, and in-person requests, ensuring accurate record-keeping and timely seating arrangements.
• Queue Management: Managed waitlists effectively, communicated estimated wait times, and ensured a smooth flow of guests during peak hours.
• Customer Service Excellence: Delivered exceptional service by addressing guest needs, answering questions, and resolving any issues promptly to ensure guest satisfaction.
• Collaboration with Team Members: Worked closely with servers, bartenders, and kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations.
• Special Event Coordination: Assisted with seating arrangements and guest logistics for special events and large parties, ensuring smooth operations during high-demand times.
• Problem Resolution: Addressed guest concerns or complaints professionally and quickly, maintaining a positive atmosphere and ensuring guests leave with a great experience.
• Multitasking & Time Management: Managed multiple tasks simultaneously, including greeting guests, answering phones, and overseeing seating without compromising on guest service.
• Maintaining Cleanliness & Ambiance: Ensured the front area was clean, welcoming, and organized, contributing to the overall dining atmosphere.
• Promoted Restaurant Loyalty Programs: Informed guests about loyalty programs, specials, and upcoming events, driving engagement and repeat business.
• Team Support & Leadership: Supported a positive and collaborative team environment by assisting colleagues when needed, contributing to a high-performing team.

Sales Associate – DSW (Designer Shoe Warehouse)

• Customer Service Excellence: Delivered top-tier service by assisting customers with product selection, offering personalized recommendations, and addressing inquiries to ensure satisfaction and loyalty.
• Online Order Processing: Accurately processed online orders, managed inventory for shipments, and ensured timely fulfillment of customer purchases.
• Sales Support: Met sales targets by actively promoting store promotions, upselling products, and ensuring a smooth and enjoyable shopping experience for each customer.
• Product Knowledge: Maintained in-depth knowledge of current shoe trends, new arrivals, and various product features to provide informed advice and drive sales.
• Inventory Management: Assisted with restocking, organizing displays, and ensuring that inventory was well-maintained, accurate, and readily available for customers.
• Returns and Exchanges: Handled returns, exchanges, and warranty claims efficiently while ensuring compliance with store policies and customer satisfaction.
• Store Merchandising: Contributed to maintaining an attractive store layout by setting up product displays, arranging footwear by category, and ensuring that the store was clean and visually appealing.
• Customer Order Fulfillment: Packaged and processed special orders, coordinating with the shipping department to ensure customers received the correct products promptly.
• Team Collaboration: Worked cohesively with team members to achieve store goals, assisting with daily operations, stock organization, and training new employees.
• Cash Handling & POS Transactions: Processed customer transactions efficiently using the point-of-sale (POS) system, handled cash and credit transactions, and provided receipts.
• Problem Solving: Addressed customer issues or concerns professionally, resolving conflicts and ensuring that all customer interactions resulted in positive outcomes.