Alexandra Thomas
Metairie,LA
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 2 years of healthcare experience.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Pontchartrain Orthopedics And Sports Medicine
Metairie, LA
05.2022 - Current
- Mentored new hires, including explaining clinic policies, procedures and practices.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Coordinated patient appointments and maintained appointment schedule.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Pulled patient files and verified insurance before patient's appointment.
- Facilitated communication among healthcare teams including nurses, physicians, therapists.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Attended educational workshops and classes to increase professional knowledge and expertise.
311 Call Operator
Orleans Parish Communication District
New Orleans, LA
07.2020 - 05.2022
- Greeted constituents in a friendly and professional manner over the phone.
- Assisted callers with questions or concerns related to 311 services.
- Provided customer service to citizens inquiring about city services and programs.
- Responded to inquiries from various departments and organizations within the city government.
- Processed requests for information, referrals, reports, and complaints from citizens.
- Recorded detailed notes of constituent interactions into an online database system.
- Researched and identified appropriate solutions for constituent inquiries utilizing available resources.
- Performed data entry tasks for tracking purposes using various software applications.
- Maintained accurate records of constituent interactions and transactions.
- Developed strategies to improve constituents service procedures based on feedback received from citizens .
Customer Service Associate
Walgreens
Metairie, LA
08.2015 - 07.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
Certification - Medical Assisting
Healthcare Training Institute - Kenner
Kenner, LA10.2018
Pharmacy Tech Certification - Pharmacy Technology
Unitech Training Academy
Metairie, LA06.2016
High School Diploma -
Grace King High School
Metairie, LA05.2010
Skills
- Patient Care and Education
- Electronic Records Management
- Process Optimization and Improvement
- Insurance Verification
- Resource Management
- Office Administration
- HIPAA Compliance
- Patient Care Coordination
- New Hire Training
- Appointment Scheduling
- Patient Flow Management
- Insurance Practices
- Filing and Recordkeeping
- Quality Assurance
- Patient Records Management
- Patient Documentation
- Customer Service
- Scheduling
- Goal Setting
- Attention to Detail
- Medical Terminology
- Patient Registration
- Documentation
- Critical Thinking Skills
- Organizational Skills
- Creative Problem-Solving
- Proficient in Microsoft
Timeline
Patient Coordinator
Pontchartrain Orthopedics And Sports Medicine
05.2022 - Current
311 Call Operator
Orleans Parish Communication District
07.2020 - 05.2022
Customer Service Associate
Walgreens
08.2015 - 07.2020
Certification - Medical Assisting
Healthcare Training Institute - Kenner
Pharmacy Tech Certification - Pharmacy Technology
Unitech Training Academy
High School Diploma -
Grace King High School