Alexandra Thorpe
Dubuque,IA
Summary
Assistant Store Manager offering 5 years of maximizing sales and smoothly managing daily operations in a retail and restaurant setting. Recruited, hired, and coached staff to build a highly-qualified team. With over 15 years in customer service, I have developed the skills to handle all sorts of situations with confidence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
Kwik Trip
Dubuque, IA
10.2022 - 05.2024
- Monitored store operations, balanced bookwork, safe, and lottery daily.
- Coached, mentored and trained a staff of 60 employees.
- Resolved customer complaints in a professional manner.
- Ensured accuracy of weekly payroll records by verifying hours worked by employees.
- Conducted regular audits of cash handling practices to ensure adherence to company policies.
- Analyzed financial data to identify areas of improvement within the store's budgeting process.
- Evaluated employee performance regularly and provided feedback to enhance guest service.
- Implemented effective promotions that resulted in increased sales revenue.
- Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
- Performed weekly spot checks to maintain accurate inventory levels.
- Organized monthly staff meetings to review goals, discuss upcoming events, provide training opportunities and encourage teamwork among employees.
- Enforced loss prevention measures such as monitoring cameras and filing reports.
- Oversaw inventory receiving, stocking, and returns by vendors.
- Recruited, interviewed and hired qualified employees that demonstrated company culture.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Created successful plans to maximize profits and reduce loss
1st Assistant Store Manager
Casey's General Stores
Atlantic, IA
01.2019 - 10.2022
- Managed daily operations of the store including scheduling, budgeting, payroll, inventory control, and customer service.
- Supervised a team of 15 employees.
- Provided exceptional customer service by responding promptly to customer inquiries or complaints.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Resolved conflicts between customers and employees.
- Executed merchandise display changes based on current promotional campaigns.
- Monitored stock levels throughout the day to ensure adequate supply of items available for purchase.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Bar Manager and Server
Olive Garden
Dubuque, Iowa
08.2016 - 01.2019
- Managed bar staff, trained new hires, and implemented company standards and procedures.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions.
Education
Associate of Arts -
Northeast Iowa Community College
Peosta, IA05-2019
High School Diploma -
Dubuque Senior High School
Dubuque, IA01-2011
Skills
- Loss Prevention
- Recruiting and Hiring
- Team Development
- Team Management
- Microsoft Office Suite
- Product Promotion
- Customer Relationships
- Policy Enforcement
- Employee Scheduling
- Merchandise Display
- Inventory Management
- Multitasking and Organization
- Cash Management
- KPI Tracking
- Performance Reviews
- Friendly and Positive
- Leading Staff Meetings
- Stock replenishment
Accomplishments
- Store Safety and Wellness Coordinator
- Golden Long John for the most increase of bakery sales in the district
Certification
- ServSafe
References
References available upon request.
Timeline
Assistant Store Leader
Kwik Trip
10.2022 - 05.2024
1st Assistant Store Manager
Casey's General Stores
01.2019 - 10.2022
Bar Manager and Server
Olive Garden
08.2016 - 01.2019
Associate of Arts -
Northeast Iowa Community College
High School Diploma -
Dubuque Senior High School