Alexandra torres
miami,FL
Summary
Proven team player and effective communicator, I excelled at Vape Kings Smoke Shop by fostering teamwork and enhancing customer satisfaction. Leveraging skills in problem-solving and inventory management, I drove sales growth and streamlined operations. My friendly demeanor and commitment to excellence underpin my professional achievements.
Overview
4
4
years of professional experience
Work History
SmokeStop
Employee
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
Vape Kings Smoke Shop
Manager
02.2023 - 12.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Monitored and analyzed sales reports to identify opportunities for growth.
Miami Vape Smoke Shop
Employee
05.2022 - 12.2022
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance with regular cleaning and merchandise organization, attracting more customers.
- Conducted regular price checks to ensure accuracy at the register, minimizing discrepancies.
- Consistently met or exceeded sales targets by utilizing upselling techniques and suggesting complementary items to customers.
- Assisted in inventory management tasks to maintain accurate stock levels and reduce waste.
- Built strong relationships with customers through friendly interactions and tailored recommendations based on individual needs.
Kush Hospitality
Server
03.2021 - 04.2022
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
Education
GED -
Miami Dade College
Miami, FL12-2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Excellent Communication
Timeline
SmokeStop
Employee
01.2024 - Current
Vape Kings Smoke Shop
Manager
02.2023 - 12.2023
Miami Vape Smoke Shop
Employee
05.2022 - 12.2022
Kush Hospitality
Server
03.2021 - 04.2022
GED -
Miami Dade College