Alexandra Tulley
Connellsville,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Specialist
Penn Highlands Healthcare
Belle Vernon, PA
08.2023 - Current
- Maintained accurate records of collections, adjustments and denials in the system.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Tracked changes in legislation that could affect billing procedures.
- Investigated incorrect billings and processed refunds as necessary.
- Performed additional duties as assigned by management team.
- Answered customer inquiries regarding billings, payments, account status.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
Patient Experience Representative
MedExpress Urgent Care
Mount Pleasant, PA
05.2015 - 08.2023
- Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and preparing mailings.
- Managed the daily operations of the front desk area, including assigning tasks to staff members and managing workflow during peak hours.
- Maintained accurate records of patient interactions, including notes about conversations and follow-up action items.
- Answered incoming calls, responding promptly to inquiries or complaints from patients or family members.
- Assisted in scheduling appointments, verifying patient information, and collecting payments.
- Assisted in training new Patient Experience Representatives on policies, procedures and best practices.
Education
Associate of Applied Science - Medical Healthcare/Management
Westmoreland County Community College
Youngwood, PA05-2022
Skills
- Claims Processing
- Medical billing and collections
- HIPAA Compliance
- Insurance Verification
- Account updating
- Billing dispute resolution
- Attention to Detail
Certification
- Certified Professional Coder - Apprentice (CPC-A)
Timeline
Billing Specialist
Penn Highlands Healthcare
08.2023 - Current
Patient Experience Representative
MedExpress Urgent Care
05.2015 - 08.2023
Associate of Applied Science - Medical Healthcare/Management
Westmoreland County Community College
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