ALEXANDRA URIBE
Los Baños,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Institute For Brain Potential
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
MEDICAL RECEPTIONIST
Apex Medical Group
09.2021 - 05.2022
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process
- Adept at scheduling patient's appointments, maintaining medical records, and making complex calculations
- Skilled in implementing policies that improve efficiency and enhance productivity in administrative processes
- Managed cash accounts, including disbursed funds while keeping accurate records of collections and disbursements
- Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy.
FRONT DESK CLERK
Best Western Hotel
11.2019 - 01.2021
- Managed customer complaints and rectified issues to complete satisfaction
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Warmly greeted incoming guests, issuing room keys, and providing information regarding policies and amenities.
OFFICE MANAGER
Peluso Cheese
12.2017 - 11.2019
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to supervisor
- Evaluated employee job performance and motivated staff to improve productivity
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Education
Bachelor of Arts - Social Work
California State University - Fresno
Fresno, CA05.2025
Associate of Arts - Psychology
MERCED COLLEGE
12.2022
Skills
- Bilingual in English and Spanish
- Administrative Skills
- Customer Service
- Call Triaging
- Complaint Resolution
- Data Entry
- Customer Correspondence
- Written and Oral Communication
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Institute For Brain Potential
02.2023 - Current
MEDICAL RECEPTIONIST
Apex Medical Group
09.2021 - 05.2022
FRONT DESK CLERK
Best Western Hotel
11.2019 - 01.2021
OFFICE MANAGER
Peluso Cheese
12.2017 - 11.2019
Bachelor of Arts - Social Work
California State University - Fresno
Associate of Arts - Psychology
MERCED COLLEGE
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