Alexandra Usinowicz
Blairstown,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level municipal position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Horse Farm Manager
Stepping Stone Farm
03.2020 - Current
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Led team of 5 skilled and unskilled farm personnel.
- Groomed horses on everyday basis and also to prepare for local and away shows .
- Cared for about 41 animals by feeding, watering, vaccinating and assisting with birthing.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Completed invoices for bills of lading, sales receipts and supplies.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
Lead Evening Customer Service Representative
VCA Blairstown Animal Hospital
03.2017 - 03.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Printed prescription requests and queries in compliance with practice protocol.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Deli Shift Lead
Alpine Meats
05.2013 - 10.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Assistant Manager
North Warren Farm & Home Supply
05.2008 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Global AG
06.2005 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Science - Radiology
Sussex County Community College
Newton, NJAssociate of Arts - Elementary And Secondary Education
Sussex County Community College
Newton, NJRegistered Municipal Clerk Certification - Municipal Government
Rutgers University- Center For Local Government
New Brunswick, NJ05.2024
High School Diploma -
North Warren Regional School
Blairstown, NJ06.2005
Skills
- Production Operations
- Efficiency Improvement
- Safety Behaviors
- Supply Ordering
- Government Regulations
- Troubleshooting Skills
- Customer Satisfaction
- Records Management
- Documentation Skills
- PC Proficiency
- Customer and Client Relations
- Verbal and Written Communication
Timeline
Horse Farm Manager
Stepping Stone Farm
03.2020 - Current
Lead Evening Customer Service Representative
VCA Blairstown Animal Hospital
03.2017 - 03.2020
Deli Shift Lead
Alpine Meats
05.2013 - 10.2016
Assistant Manager
North Warren Farm & Home Supply
05.2008 - 05.2013
Assistant Manager
Global AG
06.2005 - 05.2008
Associate of Science - Radiology
Sussex County Community College
Associate of Arts - Elementary And Secondary Education
Sussex County Community College
Registered Municipal Clerk Certification - Municipal Government
Rutgers University- Center For Local Government
High School Diploma -
North Warren Regional School
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