Alexandra Vanderhyden
Portland,OR
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Product Manager
Athleta- Gap
07.2023 - Current
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Implemented theft prevention policies to minimize potential stock loss.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Associate
Vans Off The Wall
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Store Manager in Training
TravisMathew LLC
07.2021 - 03.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Lead
Groundworks Coffee
03.2021 - 07.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored customer feedback to improve barista performance and customer service.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Assistant Store Manager
Pressed Juicery
09.2020 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reported issues to higher management with great detail.
Seasonal Worker
Dr. Martens
10.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Personal Stylist
Ron Herman
06.2020 - 10.2020
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Maintained up-to-date knowledge of new fashions by attending industry events and trade shows, monitoring consumer market trends and regularly reading [Type] magazines.
- Researched and compared retailers and boutiques related to product offerings, pricing, merchandise quality and consumer reviews.
- Proposed accessories to complete outfits and complement clothing choices.
- Accepted and processed customer payments.
- Performed personal shopping functions on behalf of customers.
- Researched current fashion trends and competitor activity.
- Networked within select groups to increase client base and generate sales.
- Met with clients to determine style requirements and budget.
- Stayed on top of current fashion trends and revamped stock according to updates.
Professional Nanny
Self-employeed
11.2017 - 09.2019
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Administered basic first-aid and medication in emergency situations.
Professional Sales Associate
Tory Burch
08.2016 - 11.2017
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Chaparral High School
Temecula, CA05.2013
Skills
- Cash Register Operations
- Department Development
- Annual Planning
- Scheduling Tests
- New Product Introductions
- SAP Business Objects
- Product Information Management
- Maintenance Tasks
- Story Production
- Customer Buying Habits
- Competitor Analysis
- Performance Goals
- Product Assortment
Timeline
Assistant Product Manager
Athleta- Gap
07.2023 - Current
Sales Associate
Vans Off The Wall
07.2023 - Current
Store Manager in Training
TravisMathew LLC
07.2021 - 03.2023
Sales Lead
Groundworks Coffee
03.2021 - 07.2021
Seasonal Worker
Dr. Martens
10.2020 - 01.2021
Assistant Store Manager
Pressed Juicery
09.2020 - 03.2021
Personal Stylist
Ron Herman
06.2020 - 10.2020
Professional Nanny
Self-employeed
11.2017 - 09.2019
Professional Sales Associate
Tory Burch
08.2016 - 11.2017
High School Diploma -
Chaparral High School