Alexandra Van Houten
Union Beach
Summary
Hearing Aid Attendant with six years of experience and eight years at Costco, focused on providing excellent customer service and delivering results. Skilled at adapting to changing needs while maintaining reliability and supporting team collaboration. Strong problem-solving abilities, with a commitment to keeping a clean, organized environment and ensuring a positive experience for both customers and team members. Known for clear communication, a positive attitude, and a strong work ethic. Currently seeking an apprenticeship in Hearing Aid Dispensing to further develop my skills and contribute to a growing team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hearing Aid Attendant
Costco Audiology Center
01.2019 - Current
- Schedule Management & Patient Coordination: Experienced in confirming time-sensitive appointments, checking in patients, and verifying patient demographics, ensuring smooth patient flow and minimal wait times.
- HIPAA Compliance & Data Management: Responsible for transcribing patient information from physical files to digital formats while adhering to HIPAA regulations and maintaining patient confidentiality at all times.
- Inventory & Supply Management: Skilled in conducting inventory checks and ordering necessary supplies, ensuring a well-stocked and efficient clinic environment for optimal daily workflow.
- Patient Care for Special Needs: Experienced in providing exceptional care and support to patients with special needs, including those with dementia, Down syndrome, and Parkinson’s disease, ensuring their comfort and safety.
- Office & Clinical Procedure Management: Oversee daily office procedures, including opening and closing the clinic, sanitizing patient waiting areas and clinical spaces, preparing necessary documents, and ensuring all end-of-day summaries are completed accurately.
Customer Service Representative
Costco Wholesale
01.2016 - 01.2019
- Member Relations & Problem Resolution: Addressed member concerns regarding membership, product information, and customer satisfaction, ensuring quick and effective resolutions to enhance the overall experience.
- Cross-Department Collaboration: Worked closely with various on-site departments to resolve member issues and provide seamless service.
- Credit Line & Account Management: Assisted members in applying for and establishing credit lines, helping them navigate the process and offering guidance on financial products.
- Technology & Systems Proficiency: Consistently used phones, computers, cash registers, and internal paging systems to efficiently process transactions, address inquiries, and maintain smooth operations.
Education
Associate of Business Management -
Brookdale Community College
Lincroft, NJ01.2018
High school diploma - college preparatory courses
Keyport High School
Keyport, New Jersey01.2016
Skills
- Sycle Practice Management Software
- AS 400
- Time management
- Organizational skills
- Customer service
- Patient service
- Reliability and punctuality
- Cleanliness and hygiene
- Team player attitude
- Strong work ethic
Certification
HIPPA Compliance, Costco - 2019
Timeline
Hearing Aid Attendant
Costco Audiology Center
01.2019 - Current
Customer Service Representative
Costco Wholesale
01.2016 - 01.2019
Associate of Business Management -
Brookdale Community College
High school diploma - college preparatory courses
Keyport High School
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