Alexandra Vargas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, with passion of community engagement.
Overview
6
6
years of professional experience
Work History
Business Operations Coordinator III
Travel and Leisure (Wyndham Destinations)
04.2022 - Current
- Review company's strategic plans and develop departmental goals and standards to support vision.
- Devise strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Provide exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity through our systems, and partners with their team and leadership to implement changes or new initiatives.
- Train staff on business procedures, policies, duties and customer care methods.
- Train new hires, providing information, and insight into corporate policies and procedures.
- Work in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Oversee day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Listen to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Conduct regular reviews of operations and identify areas for improvement.
- Help meet changing demands by recommending improvements to business systems or procedures.
Assistant Varsity Softball Coach
The Bishops School
01.2024 - Current
- Offer constructive feedback to students to help reach goals.
- Provide guidance to students in overcoming challenges and identifying opportunities.
- Analyze student feedback to adjust coaching sessions accordingly.
- Assist students in setting and achieving personal and professional goals.
- Utilize various coaching models and techniques to maximize client success.
- Promote proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitate team building activities and workshops to improve communication, collaboration and productivity.
- Develop relationships with students to provide ongoing support and encouragement.
- Run practices, show new drills for fielding and hitting, along with conditioning workouts
Padres Ball Girl
San Diego Padres
03.2022 - Current
- Care for the safety of the fans, Petco Park, and colleagues throughout all the events on game days
- Maintain a professional image on and off the field. Wearing the proper uniforms, professional relationships with the players, and connecting with the fans
- Greet and thank the fans for showing support
- Searching for opportunities to improve experiences of others for their next visit tothe ballpark
- Catch foul balls, throw with the players and/or celebrity guests, throw baseballs to the fans
Head Softball Coach Travel Ball
Chula Vista Outkast
06.2018 - 12.2022
- Plan practice schedules to be able to get through areas of focus
- Run some parent-coaches meetings when necessary
- Encourage positive attitudes during all practices and games
- Lead team drills to be able to understand the purpose of them
- Demonstrate how to perform certain workouts and drills to enhance performances
- Answer questions of uncertainty towards a drill
- Give one-on-one lessons (hitting, pitching,fielding)
In-House Marketing Coordinator
Travel and Leisure (Wyndham Destinations)
02.2021 - 04.2022
- The primary responsibility of this position will be to service our resort guests and schedule them to meet with out Member Services Team
- In-Person marketing with guests checking into our resorts
- Schedule the guest to meet with member services to discus their owner update and workshop
- The coordinator may offer gifts to the gifts to the guest participating in the update
- Providing the best customer service as a concierge for the guest, giving them the best recommendations to dinners and activities while they are visiting San Diego for vacation
Unlicensed Tour Guide
Travel and Leisure (Wyndham Destinations)
01.2020 - 03.2020
- Built personal relationships with guests to promote positive experiences and establish credibility
- Identify tour's current situation in light of commitment to vacations, past vacation history, timeshare experience
- Learned about their desired situation, how they would like to vacation, what they don't want in the future, dream vacations, lifestyle changes, and any even that would prevent them from vacationing in the future
- Communicate empathy and help guest understand our way of doing business
- Link WVO product benefits to the customer's vacation goals and gain alignment
- Established positive relationships with tour members through fun and engaging conversation.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Education
Bachelor of Arts - Communications
Ohio State University
Columbus, OH05.2019
Skills
- Public Speaking
- Strategic Planning
- Presentation Skills
- Effective Communication
- Microsoft Office proficient
- Relationship building and management
- Motivational Leadership
- Customer Service
- Contract Management
- Bilingual
- Onboarding and training
Timeline
Assistant Varsity Softball Coach
The Bishops School
01.2024 - Current
Business Operations Coordinator III
Travel and Leisure (Wyndham Destinations)
04.2022 - Current
Padres Ball Girl
San Diego Padres
03.2022 - Current
In-House Marketing Coordinator
Travel and Leisure (Wyndham Destinations)
02.2021 - 04.2022
Unlicensed Tour Guide
Travel and Leisure (Wyndham Destinations)
01.2020 - 03.2020
Head Softball Coach Travel Ball
Chula Vista Outkast
06.2018 - 12.2022
Bachelor of Arts - Communications
Ohio State University
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