Operations Coordinator at Northwestern Medicine Central DuPage Hospital with expertise in operational coordination and customer relationship management. Implemented safety protocols and optimized inventory systems, resulting in increased efficiency and improved service quality. Strong collaborator with skills in conflict resolution, contributing to a productive work environment and effectively addressing patient needs.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Northwestern medicine Central DuPage Hospital
Winfield, Illinois
09.2023 - Current
Coordinated daily operations activities and assigned tasks to staff members.
Assisted with the organization and execution of operational processes.
Implemented safety protocols to maintain a safe working environment.
Managed communications between departments to ensure efficient operations.
Evaluated and improved existing operational systems and procedures.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Monitored inventory levels to ensure adequate stock availability.
Collaborated with subordinate managers to assess needs and optimize activities.
Liaised between customers and management to ensure smooth operations delivery.
Hospitality Supervisor
Northwestern Medicine Central DuPage Hospital
Winfield, Illinois
08.2019 - 09.2023
Supervised daily operations in fast-paced hospital environment.
Trained new staff on hospitality standards and procedures.
Managed inventory of supplies for dining and hospitality services.
Collaborated with medical staff to address patient needs effectively.
Assisted in scheduling staff shifts for efficient coverage.
Addressed patient concerns promptly and professionally to enhance experience.
Resolved customer complaints promptly in a professional manner.
Conducted regular meetings with team members to discuss performance issues or concerns.
Hospitality call center employee
Northwestern Medicine Central DuPage Hospital
Winfield, Illinois
10.2012 - 09.2023
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Hospital Nursing Supervisor at Northwestern Medicine Central Dupage HospitalHospital Nursing Supervisor at Northwestern Medicine Central Dupage Hospital
Lab Specimen Technician/Referred Testing at Northwestern Medicine Central DuPage HospitalLab Specimen Technician/Referred Testing at Northwestern Medicine Central DuPage Hospital