Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Vela

Auora,DuPage

Summary

Operations Coordinator at Northwestern Medicine Central DuPage Hospital with expertise in operational coordination and customer relationship management. Implemented safety protocols and optimized inventory systems, resulting in increased efficiency and improved service quality. Strong collaborator with skills in conflict resolution, contributing to a productive work environment and effectively addressing patient needs.

Overview

13
13
years of professional experience

Work History

Operations Coordinator

Northwestern medicine Central DuPage Hospital
Winfield, Illinois
09.2023 - Current
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Assisted with the organization and execution of operational processes.
  • Implemented safety protocols to maintain a safe working environment.
  • Managed communications between departments to ensure efficient operations.
  • Evaluated and improved existing operational systems and procedures.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Monitored inventory levels to ensure adequate stock availability.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Liaised between customers and management to ensure smooth operations delivery.

Hospitality Supervisor

Northwestern Medicine Central DuPage Hospital
Winfield, Illinois
08.2019 - 09.2023
  • Supervised daily operations in fast-paced hospital environment.
  • Trained new staff on hospitality standards and procedures.
  • Managed inventory of supplies for dining and hospitality services.
  • Collaborated with medical staff to address patient needs effectively.
  • Assisted in scheduling staff shifts for efficient coverage.
  • Addressed patient concerns promptly and professionally to enhance experience.
  • Resolved customer complaints promptly in a professional manner.
  • Conducted regular meetings with team members to discuss performance issues or concerns.

Hospitality call center employee

Northwestern Medicine Central DuPage Hospital
Winfield, Illinois
10.2012 - 09.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

High School Diploma -

Saint Charles East High School
Saint Charles, IL
05-2009

Some College (No Degree) -

Benedictine University
Lisle, IL

Skills

  • Operational coordination
  • Process implementation
  • Inventory management
  • Communication management
  • Safety protocol compliance
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Quality control solutions
  • Time management
  • Problem solving

Timeline

Operations Coordinator

Northwestern medicine Central DuPage Hospital
09.2023 - Current

Hospitality Supervisor

Northwestern Medicine Central DuPage Hospital
08.2019 - 09.2023

Hospitality call center employee

Northwestern Medicine Central DuPage Hospital
10.2012 - 09.2023

High School Diploma -

Saint Charles East High School

Some College (No Degree) -

Benedictine University