Alexandra Velez
Arnold,MD
Summary
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
AllCare Primary & Immediate Care
Annapolis, MD
08.2024 - Current
- Performed patient intake, including taking vital signs and medical histories.
- Assisted providers with clinical procedures, such as administering injections, vaccines, and chaperoning exams.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Prepared treatment rooms by cleaning surfaces and stocking supplies.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Ensured accuracy of all documents related to patient visits, including discharge instructions and follow-up appointments.
- Assisted in scheduling appointments for patients over the phone, in person, or via MyChart.
- Administered medication under the direction of a medical provider using proper safety protocols.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Relayed messages from patients to providers about concerns or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Cleaned and maintained medical equipment following procedures and standards.
- Verified appointment times with patients and prepared charts.
Dasher- Independent Contractor
DoorDash
Arnold, MD
08.2019 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Maintained an organized, clean and safe vehicle at all times.
- Adhered to company policies and procedures when delivering food orders.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Ensured proper handling of food items throughout the entire delivery process.
- Performed pre-trip vehicle inspections on a daily basis including checking fluids, tire pressure, brakes, lights.
- Maintained accurate records of delivered items as well as customer feedback and ratings.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Complied with local traffic laws while driving between pick-up locations and drop-off points.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Stayed updated on current promotions offered by partner restaurants so that customers can be informed accordingly.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
Crisis Hotline Counselor
Everymind
Rockville, MD
07.2023 - 05.2024
- Provided crisis intervention and emotional support to callers in distress.
- Assessed caller's needs and provided referrals to appropriate community resources.
- Advised callers on available services such as shelters, food banks, mental health providers and other social service programs.
- Maintained accurate records of calls using electronic databases.
- Developed strategies for managing challenging situations with difficult callers.
- Provided information about substance abuse prevention programs and treatment options.
- Evaluated caller's mental status by assessing risk of self-harm or harm to others.
- Monitored suicidal ideation among callers in order to provide appropriate interventions.
- Performed clinical assessments via telephone interviews with clients who were seeking help for a variety of concerns.
- Established rapport with callers through active listening techniques.
- Participated in trainings related to crisis intervention techniques and suicide assessment protocols.
- Supported team members by providing feedback during case reviews or debriefing sessions following critical incidents.
- Utilized problem solving skills while resolving conflicts between clientele over the phone.
- Remained current on best practices within the field of hotline counseling by attending seminars or workshops.
- Encouraged callers to develop positive coping mechanisms which could be used during times of stress or difficulty.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
Assistant Clinical Coordinator
WiseCare Urgent Care
Severna Park, MD
06.2019 - 03.2020
- Provided support to clinical staff members with various tasks.
- Created invoices for different contracted companies.
- Completed payroll for about 20-30 employees biweekly, including providers.
- Trained all incoming new staff and organized all new hire paperwork.
- Conducted drug screens on employees when needed.
- Operated between both urgent care centers, traveling when needed.
- Supervised multiple employees at a time, sometimes 5-6 employees or more, depending on the shift.
- Always on-call/standby with company-provided cell phone.
- Ensured compliance with federal, state, and local regulations for healthcare organizations.
- Performed quality assurance checks on patient charts to ensure accuracy of information entered into EHR systems.
- Participated in training sessions related to new technologies or processes used within the clinic.
- Interviewed applicants and made recommendations for new hires.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Monitored clinical staff work hours, sick days and vacation time.
- Managed patient flow and directed clinical staff to ensure medical assignments are completed on time.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
Certified Clinical Medical Assistant
WiseCare Urgent Care
Severna Park, MD
08.2018 - 03.2020
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed federal drug screens and BAC tests. Performed annual physicals, as well as sports, Immigration, FAA, and DOT physicals.
- Experienced in front and back offices, controlling patient flow, collecting payments, and assisting in the delivery of quality healthcare.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, IVs, etc.
- Performed routine tests such as urine dipstick, Flu, Strep, RSV, Vision, and Hearing tests.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Recorded vital signs and medical history for about 40-50 patients a day, sometimes more.
- Train all incoming new hires, including front desk and clinical support staff.
- Performed front desk duties, including answering phones, scheduling appointments, and greeting patients.
- Collected forms, copied insurance cards, and submitted patient information for billing and insurance processing.
- Led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining the process.
Education
Vocational Diploma - Medical Assistant Program
Brightwood College
Catonsville, MD07-2017
High School Diploma -
North Marysville High School
Marysville, CA06-2012
Skills
- Specimens' collection and processing
- Adaptable and Flexible
- Vital signs monitoring
- Physician support
- HIPAA Compliance
- Direct care
- Clinical Documentation
- Medical Terminology
- Examination Preparation
- Electronic Health Records Management
- Venipuncture Expertise
- Patient Care Coordination
- Infection control procedures
- Immunization Administration
- Insurance Verification
- Patient Scheduling
- Clinical Supervision
- Multidisciplinary team collaboration
- Quality Assurance
- Staff Scheduling
- Staff education and training
- Staff Development
- Quality Assurance Controls
- Team Supervision
- Call handling
- Peer support
- Client Confidentiality
- Mental health awareness
- Boundary Setting
- Suicide Prevention
- Case Documentation
- Interpersonal Communication
- Problem-solving aptitude
- Goal Setting
- Organizational Skills
- Relationship Building
- Effective Communication
- Active Listening
- Attention to Detail
- Build coping skills
- Expertise in crisis intervention techniques
Accomplishments
- Valedictorian
- Dean's List
- Perfect Attendance
- Professional Attitude
- Most Compassionate
Certification
- Certified Clinical Medical Assistant
- Crisis Hotline Counselor Certification
Timeline
Certified Clinical Medical Assistant
AllCare Primary & Immediate Care
08.2024 - Current
Crisis Hotline Counselor
Everymind
07.2023 - 05.2024
Dasher- Independent Contractor
DoorDash
08.2019 - Current
Assistant Clinical Coordinator
WiseCare Urgent Care
06.2019 - 03.2020
Certified Clinical Medical Assistant
WiseCare Urgent Care
08.2018 - 03.2020
- Certified Clinical Medical Assistant
- Crisis Hotline Counselor Certification
Vocational Diploma - Medical Assistant Program
Brightwood College
High School Diploma -
North Marysville High School
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