Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexandra Vester

Deltona,Florida

Summary

Highly trained in multiple areas including : Scheduling, Verifications, Collecting balances, Obtaining insurance eligibility, Financial counseling, Interacting with billing staff, and numerous other areas. All while supervising a staff of six or more.


Overview

9
9
years of professional experience

Work History

Front Desk Lead/Supervisor

Skin Dermatology
Orange City, FL
04.2018 - 08.2022
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Used EZderm and Schedule View software to maintain and update records of internal data.
  • Trained all staff on front desk procedures and policies.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Transcribed phone messages for entire office and relayed messages.
  • Scheduled patient appointments in computer system.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Kept accounts in balance and ran daily reports to verify totals.

Customer Service Representative

Frontier/Sykes
Deland, FL
03.2016 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Coordinator

Convergys
Lake Mary, FL
12.2013 - 03.2016
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Education

High School Diploma -

Deltona High School
Deltona, FL

Skills

  • Automated Telephone Systems
  • Problem solving
  • Resolves in-depth queries with methodical manner independently and with internal and eternal business partners to find appropriate resolutions
  • Possesses strong analytical skill to get any task done accurately and efficiently
  • Refined planning and organizational skills that balance responsibilities in a timely and professional matter

Accomplishments

Awarded for Top Average Handle Time and

Acknowledged for excellent technical support


Timeline

Front Desk Lead/Supervisor

Skin Dermatology
04.2018 - 08.2022

Customer Service Representative

Frontier/Sykes
03.2016 - 04.2018

Sales Coordinator

Convergys
12.2013 - 03.2016

High School Diploma -

Deltona High School

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